Service Engineer - Scotland
Service Engineer - Scotland
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Job Description
Job Description
Technical Service Engineer - Security Systems
35000 to 40000 basic on-call allowance
Location: Scotland
Call-Out Rota: 1 in 4
I am recruiting on behalf of a highly respected Security Systems Integrator who are expanding their Service and Maintenance team. They are now seeking an experienced Technical Service Engineer to support their portfolio of enterprise-level integrated security systems across key client sites.
This is a field-based service role focused on fault finding maintenance reactive service work and ongoing client support. You will be part of a 1 in 4 call-out rota providing essential cover to ensure critical security systems remain operational.
You will work across a broad range of technologies including access control CCTV VMS platforms security management software and IP networks. Reporting to the Technical Director you will also work closely with Project Managers to ensure excellent client service across both legacy and new installations.
What youll be doing:
Fault finding and diagnosing issues across integrated electronic security systems
Conducting planned preventative maintenance (PPM) and system health checks
Responding to reactive service calls troubleshooting both remotely and on site
Participating in a 1 in 4 call-out rota providing out-of-hours support when required
Supporting system upgrades patching and configuration improvements
Liaising directly with customers to deliver clear updates and a professional service
Accurately recording all service calls maintenance work and client interactions
Supporting the wider technical team with commissioning and handover of systems where required
Acting as a technical mentor to junior engineers where appropriate
Maintaining compliance with health and safety and quality standards on all works
What youll need to bring:
Proven experience in service maintenance and fault finding on integrated security systems
Experience supporting systems such as Lenel Gallagher Genetec Milestone Axis or similar
Professional attitude with excellent communication and customer service skills
Ability to manage a varied workload and prioritise effectively
Willingness to participate in a 1 in 4 on-call rota and travel across Scotland as required
Why join
Youll be part of a collaborative growing team delivering high-quality service and maintenance across a range of enterprise and critical security environments. The business offers strong support for your technical development and provides a varied interesting workload where your expertise is genuinely valued.
Interested to find out more or ready to apply
Drop me a message or apply directly - I would love to tell you more about this opportunity.
Employment Type
Full-Time
