Catering Sales & Services Manager

Responsible for the management of all aspects and functions of the events assigned by the Director Catering & Conference Services in accordance with hotel standards. Anticipate guest needs and solicitation of business while assisting to control expenditures. 

• Primary focus for this role will entail servicing all Local Events (Galas Weddings Fundraisers Day Meetings) with the opportunity to assist the corporate event programs
• Organize bookings from date of booking to departure including meeting requirements guest room requirements guest room pickup food and beverage and audio visual. 
• Create detailed floor plans resumes and banquet event orders for seamless execution of programs.
• Conduct memorable pre-planning tours pre/post pre-conferences and tastings.
• Engage and encourage team members by being role models 
• Establish and maintain rapport with all clientele and internal hoteliers
• Flexible Schedule which includes working on weekends required for this role
• Effectively handle multiple programs and ensure the successful completion of all job duties
• Contact clients and maintain effective communication throughout planning and while on site
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Anticipate guests needs respond promptly and acknowledge all guests 
• Maintain positive guest and colleague relations at all times
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries
• Resolve guest complaints ensuring guest satisfaction
• Ensure appropriate upselling opportunities are taken to maximize revenue potential
• Daily scheduled group functions times locations amount of people and specified requirements
• Understand the location of all hotel function space and names of function rooms
• Understand all styles of meeting and banquet room sets and banquet room capacities
• Retrieve and organize Banquet Event Orders (B.E.O.s) according to departmental standards
• Document daily set-up requirements according to departmental procedures / attach respective diagrams
• Inspect pre-set scheduled function areas/rooms for cleanliness working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments
• Monitor and ensure that functions are set up refreshed and broken down in compliance with scheduled times and departmental procedures
• Conduct pre-function meeting and review all information pertinent to set-up and service of group
• Constantly monitor staff performance in all phases of service and job functions ensuring that all procedures are carried out to departmental standards and as requested on the B.E.O.s; bring any deficiencies with respective department personnel
• Maintain Communication between client and operations team
• Inspect all meal periods and be present until the entre course is served for all plated functions
• Assist staff with their job functions to ensure optimum cleanliness and service standards for guests
• Coordinate groups requests for additions/changes to scheduled arrangements
• Direct the final breakdown of function room and clean up
• Monitor storage and delivery of group packages
• Maintain a personal organization system for files and paperwork within departmental guidelines
• Contact clients after scheduled functions to ensure guest satisfaction and to solicit re-bookings.
• Attend daily B.E.O. review meetings; resolve any discrepancies.
• Attend designated meetings menu and wine tastings.
• Foster and promote a cooperative working climate maximizing productivity and employee morale.
• Full knowledge of the event menus and ability to upsell

Manage all deposits and billing for all clients until the final bill is paid

Qualifications :

• Bachelors degree in the relevant field or a combination of equivalent education and/or experience is required.
• 3-5 years experience as Conference Services Manager preferably at a four or five Star/Diamond hotel
• Knowledge of accommodating room capacities
• Knowledge of all styles of room set-ups standard equipment involved and proper handling of such
• Knowledge of organizing set-up requirements from information on Banquet Event Orders (B.E.O.s)
• Knowledge of staffing guidelines/requirements to set-up turn and breakdown function spaces
• Fluency in English both verbal and written with legible communication
• Computing basic arithmetic

Additional Information :

Whats in it for you:

• Paid time off
• Medical Dental and Vision Insurance 401K
• Complimentary Shift Meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academy designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities such as Planet 21
• Career development opportunities with national and international promotion opportunities

Remote Work :

No

Employment Type :

Full-time