Gen AI Engineering Internship
Gen AI Engineering Internship
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Job Description
Description -
About the Role
SOPHIis our next gen once stop concierge we are building to help our online visitors with everything they need!
We are looking for a proactive and detail-orientedSOPHI Program Specialistto join HPs Digital Go-To-Market team in Barcelona. This role is central to advancingSOPHI HPs proprietary GenAI-powered assistant designed to transform the way customers search discover and resolve their needs across our online stores and support channels.
You will play a key role intesting optimizing and scalingSOPHIs capabilities by ensuring response quality driving relevancy and delivering actionable insights from user interactions. You will also help guide the continuous evolution of SOPHI by collaborating cross-functionally and championing AI best practices in this emerging program.
Key Responsibilities
Testing & Automation
- Develop and maintain automated and manual testing protocols for SOPHIs response engine
- Identify log and track failure cases and edge scenarios in conversational flow
- Drive regression testing with each new integration or model update
Analytics & Insights
- Analyze large datasets from SOPHI interactions to identify pain points opportunities and trends
- Collaborate with analytics and product teams to derive insights that inform roadmap decisions
- Monitor performance KPIs (CTR CVR satisfaction scores) and recommend optimization actions
Country & Merchandising Team Engagement
- Partner with country sales and merchandising teams to improve regional SOPHI experiences
- Localize knowledge base inputs and use case coverage to reflect country-specific customer behavior
- Serve as a bridge between business teams and technical teams to align on relevance improvements
AI & Knowledge Base Optimization
- Collaborate with DevOps and AI teams to enhance SOPHIs knowledge graph and training data
- Support integration of new data sources (FAQs order systems chat transcripts promo calendars etc.)
- Ensure SOPHI is continuously learning and evolving based on new content and customer signals
Program Support & Stakeholder Management
- Assist with execution of SOPHI roadmap activities (e.g. webchat launch support use cases global rollout)
- Coordinate withinternal stakeholders (e.g. analytics DevOps content localization) for seamless delivery
- Act as a key voice in evangelizing SOPHIs vision across teams and geographies
Required Qualifications
- Currently enrolled on a bachelors or masters degree in Computer Science Data Analytics Business or related field
- Knowledge in AI product testing digital analytics or program management roles
- Solid understanding ofLarge Language Models(LLMs) their capabilities and limitations
- Proven ability to work withlarge datasetsusing tools like SQL Python or equivalent
- Experience withGenAI technologiesand NLP-driven applications is a strong plus
- Strongstakeholder managementskills with experience working across global teams
- Familiarity with web analytics A/B testing and customer journey optimization
Ideal Candidate Profile
- Entrepreneurial mindset thrives in ambiguity self-starter eager to shape a new program
- Growth-oriented always seeking learning opportunities and areas to improve the product
- Data-driven passionate about deriving impact from insights
- Collaborative able to communicate and partner effectively across technical and non-technical teams
- Customer-obsessed motivated by improving end-user experience and relevance
Why Join Us
Youll be part of an ambitious and fast-moving team shaping the future of customer experience at HP through GenAI. This is a rare opportunity to get in early on a transformative program and help define what excellence looks like in AI-assisted eCommerce and support.
Explore our benefits
- Curricular or extracurricular Internship agreement between university company student
- Flexible schedule for part time (4h/day) or full time (8h/day) for a 3 to12 months agreement
- A Young employee Network (YEN) which host fun events on a regular basis; such as beer bust Fridays at different venues including the beach in the summertime.
- We have an onsite Doctor and medical team for our employees including services such as: nutrition physiotherapy and general health
- Free daily printing Happy hour from photographs to large posters. AndHands-onworkshopstoprint with the latest technology from wall covers to 3D printed models
Legal entity: sales and services
Job -
AdministrationSchedule -
Part timeShift -
No shift premium (Spain)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Required Experience:
Intern
Employment Type
Part-Time
