Guest Service Representative
Guest Service Representative
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Job Description
The Guest Service Representative (GSR) embodies the propertys commitment to exceptional service ensuring guests receive efficient courteous and professional assistance in all front office operations. The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and addressing any guest inquiries or issues.
We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience.
Benefits:
- Insurance (health dental vision etc.)
- Paid time off (vacation sick leave holidays)
- 401K retirement plan
- DailyPay: Access your earned wages when needed.
- Special team member hotel rates for travel enthusiasts.
Responsibilities:
- Check guests in and out of the property
- Handle guest inquiries and provide information about the local area
- Assist with resolving guest complaints and issues
- Process payments and maintain accurate records
- Collaborate with other team members to ensure guest satisfaction
Requirements:
- Excellent customer service skills
- Strong communication and interpersonal abilities
- Attention to detail and problem-solving skills
- Ability to work in a fast-paced environment
- Previous experience in a customer-facing role is a plus
Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.
Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
