Customer Support Specialist
Customer Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Summary
A Customer Support Agent answers basic sales and support questions with some overlap with sales and support teams. You will work closely with the sales and technical support teams to ensure a high level of customer satisfaction.The employee is an expert in at least one product in which he has in-depth knowledge.
Employee is primarily concerned with issues in his area of expertise but also has good knowledge of other products.
Job description
FUNCTIONAL RESPONSIBILITIES AND DUTIESProvide technical support to customers for ESET consumer non-technical support to customers partners and resellers about products bundles and ESET support to customers partners and resellers during the ordering relevant information based on requests from higher level support and implemented and escalate undocumented issues to next level support teams according to defined processes and up to date knowledge of existing products and their components along with the tools processes and procedures relevant to the and maintain in-depth expertise in at least one product providing advanced troubleshooting and support as scheduled callbacks to customers and stakeholders and respond to their basic requests in accordance with the defined out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.REQUIREMENTSEducation:Successfully completed commercial or IT-oriented educationoptimal education-high schoolExperience:Years of work experience: 3 years is optimum3 months on the job trainingKnowledge:Enhanced IT skills in supporting current operating systems and office applicationsEnhanced knowledge about sales related processes and casesEnhanced knowledge about call handling flow and support ticket flow in CRM systemLanguage:English B2Communication:Very good communication competenceManagerial skills:N/APersonal characteristics:N/ABenefits
Health & well-being
- Cigna Medical Plan
- Cigna Dental Plan
- EyeMed Vision Plan
- Reliance Standard Life Insurance
- Reliance Standard Long Term Disability Plan
- HealthJoy Employee Assistance Program
- Cigna Supplemental Insurance
- Lifestyle Spending Account
- Bi-Weekly Mediation Series
- On-site Gym and shower facilities
Family
- Volunteer Day off
- Paid Time off
- Tuition Reimbursement
- Birthing Parent Match
- Pet Insurance
Office
- Recreational Zone
- Coffee & Snacks
- Parking Benefit
Other
- Benefit Hub - Discounts on travel cars electronics etc
- 401(k) retirement savings
- ESETs Charitable Contributions Program
- Referral Program
Primary location
San DiegoAdditional locations
Time type
Full timeRequired Experience:
Unclear Seniority
Employment Type
Full-Time
