Senior Systems Support Engineer

About Us:

Walker Digital Table Systems LLC (WDTS) innovates and develops products for the Asian and North American gaming markets including the PJM enabled Perfect Pay suite of table games solutions. Perfect Pay combines the accuracy efficiency and integrity of an electronic table game with the emotion and excitement of the live dealer table game experience.

The senior management team within the group comprises of necessity highly skilled executives with critical experience in the field of complex system solutions for the casino environment knowledge of casino and resort operations at the most advanced level and high-level understanding of the strategic importance of solutions which meet the compliance security financial integrity and customer relationship needs of resort operators.

Job Summary:

This role is ideal for a seasoned support engineer with a strong foundation in Linux environments networking and hardware-software integrations who thrives in high-impact environments and enjoys working closely with clients and cross-functional teams. Youll serve as a technical lead and point of escalation for major support initiatives and system rollouts.

This is an onsite position in Las Vegas with occasional work-from-home flexibility as needed for personal obligations.

Duties & Responsibilities:

• Lead the design development and deployment of software and hardware solutions including advanced RFID integrations.
• Act as a technical escalation point for system-level troubleshooting and support.
• Analyze and optimize system performance through advanced diagnostics root cause analysis and remediation strategies.
• Oversee implementation of system upgrades migrations and preventive maintenance protocols.
• Collaborate with engineering and product teams to drive innovation and improve hardware/software integrations.
• Support system audits and maintain up-to-date documentation and standard operating procedures.
• Serve as a mentor to junior engineers and assist in onboarding and training.
• Ensure full compliance with internal security protocols local employment laws and regulatory standards.
• Provide hands-on support in the field during installations and upgrades as needed both domestically and internationally.
• Contribute to strategic planning initiatives to evolve and scale the systems support function.
• Maintain compliance with local employment laws and regulations and recommended best practices; review policies and practices to maintain compliance.

Required Skills & Abilities:

• 7 years in systems engineering IT support or technical operations roles.
• Advanced experience with Linux-based systems network architecture and hardware diagnostics.
• Proficiency in PostgreSQL scripting (Bash/Python) and VMWare/Windows Server environments.
• Proven experience with RFID technology or similar hardware-integrated software solutions.
• Strong leadership communication and analytical skills with a customer-first mindset.
• Ability to work independently on complex projects and lead initiatives across departments.

Education & Experience:

• Bachelors degree in a technology-related field or equivalent experience.

Physical Requirements:

• Ability to sit or stand for extended periods while working at a desk or computer station.
• Occasional lifting or carrying of objects weighing up to 50 pounds such as hardware equipment or office supplies with or without assistance.
• Ability to perform tasks requiring fine motor skills such as typing using office equipment or operating a computer.
• Ability to travel locally and/or internationally 10-30% of the time for customer service needs or site visits which may involve occasional lifting and walking.
• Ability to participate in in-person meetings and presentations including standing or moving about a room.
• Must be able to work in an office environment and/or customer site location with varying noise levels and demands.

Job Type:

Full-time exempt

Total Rewards:

$110000 - $130000 annually. Applicable pay within the posted range may vary based on factors including but not limited to geographical location job function of the position education and experience of the selected candidate. Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as business results.

• Medical (HSA) Dental Vision Insurance
• Employer-provided Group Life Insurance & Long-Term Disability Insurance
• 401k Retirement Plan with Employer Contributions
• Generous Paid Time Off & 15 Paid Holidays
• Discretionary Bonus Plan based on eligibility

Equal Opportunity:

Walker Digital Table Systems LLC (WDTS) is an Equal Opportunity Employer. We appreciate and welcome the value and contributions of individuals with diverse backgrounds and encourage all qualified individuals to apply.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any aspect of the employment process please contact