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Job Description
COTE the carnivorous vision of proprietor Simon Kim blends the dining experience of Korean Barbeque together with the hallmarks of a classic American Steakhouse. The result is a unique convivial and interactive atmosphere accompanied by the highest quality USDA Prime beef an impeccable 1200 label wine list and a suite of classic-but-creative cocktails
Smokeless grills in every table combined with cuts from our in-house dry aging room ensure that every morsel of steak is hot fresh and caramelized every bite.
At COTE we follow a simple mantra:
- Hiring Phase: COTE begins the hiring process including resume screening and interviews August 12 onwards.
- Training Phase: The training phase is planned for two weeks in mid-September Monday-Friday. The week of 9/15 training will run from 10am to 3pm in order to allow those who are currently employed to continue working. The week of 9/22 training will run from 10am to 4pm.
- Pre-Opening: The Pre-Opening phase runs from Monday 9/29 to Thursday 10/2 and consists of Friends & Family services during normal dinner hours.
- Grand Opening:The grand opening party will take place on Friday 10/3 and the restaurant will be open for service 7 days/week beginning on Saturday 10/4.
Servers are dynamic hospitality professionals responsible for all aspects of the customer experience at the table including greetings menu sales table maintenance overall customer satisfaction and happiness and fond farewells. It is also their duty to maintain cleanliness and organization in all customer facing areas of the restaurant before and during service. Servers should never leave the floor without informing Management.
Essential Job Duties & Responsibilities:
Job duties and responsibilities include but are not limited to the following:
- Completes all assigned side work related to set up and breakdown of the dining room and service hutches.
- Provides enthusiastic hellos and goodbyes to all incoming and departing customers.
- Provides exceptional service & hospitality to every customer.
- Reads all customer reservation chits to accommodate special birthdays anniversaries and other special requests.
- Reads all Banquet Event Orders (BEOs) to deliver exceptional experiences for contracted large parties and special events.
- Greets all customers in their sections offers water & beverage service and introduces menu format.
- Ascertains allergies and dietary restrictions and works with section management and chefs to ensure a safe and enjoyable experience for all customers.
- Executes and delegates steps of service and works harmoniously with their assigned Server Assistant and the section Sommelier and management to ensure exceptional hospitality.
- Proactively communicates with the management team regarding appropriate service for VIP customers.
- Full knowledge of COTE food and beverage menu items to make effective sales that enhances both the business and customer experience.
- Runs drinks from the bar to the assigned customer by table and position number.
- Checks identification of customers to ensure they are of legal age to consume alcoholic beverages and refuses service of alcoholic beverages in a polite manner to customers who are not of legal age.
- Accurately takes and enters orders and communicates flow with management and chefs.
- Effectively uses point of sale systems and other restaurant technology to account for all sales.
- Checks back on every course to ascertain customer happiness and confirms that meat temperatures and seasoning is appropriate.
- Responsible for training new employees as assigned.
- Proactively communicates up to management all notable details (happy or unhappy) of their section tables to enhance the dining experience.
- Handles customer complaints or issues with a positive attitude notifying management every time a customer is upset or unhappy.
- Adheres to high standards of cleanliness pre-bussing tables when possible.
- Maintains all service tools including trays silverware plate ware glassware scissors and tongs.
- Reports to each scheduled shift on time in uniform and ready to work.
- Assists other stations or areas of the restaurant when requested by management.
Qualifications:
- Must have the ability to read speak understand follow written directions and verbal instructions in English.
- Must be reachable by email and able to communicate via phone as well.
- Communicates information effectively and efficiently.
- Excellent organizational skills and attention to detail.
- Possesses a positive results-oriented team-player mentality.
- Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.
- Ability to under pressure and maintain professionalism when working under stress.
- Knowledge of workplace safety procedures and local Department of Health standards.
- Food Handlers Certification or the ability to obtain in accordance with federal state or local regulations and/or Company policy.
- Able to work a flexible schedule in order to accommodate business levels (weekend nights and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.
- Must be of legal age to serve alcohol.
- Certification for responsible alcohol service or ability to obtain within 6 months.
- Familiarity with restaurant management software such as point of sales reservations management inventory management Microsoft Office and Google Workspace.
- Ability to execute steps of service in adherence with company policy.
- Excellent interpersonal and customer service skills.
- Excellent communication with management and teammates.
Nevadas Pay Transparency Law requires employers to provide the salary range or rate for a position to applicants who have interviewed for it seek a promotion or for an internal transfer to that position.
Nevada Pay Range
$12 - $12 USD
- Structured generous compensation for all positions
- Comprehensive Medical Dental and Vision benefits
- Flexible Spending Account/Health Savings Account
- Commuter Benefits
- Referral Bonus Program
- Career Advancement Opportunities
- Employee Recognition Awards
- Employee Dining Discounts
- Paid Time Off
COTE fully complies with all applicable federal state and local anti-discrimination laws by providing equal employment opportunities to all employees and job applicants without regard to race color religion sex (including pregnancy childbirth and related medical conditions sexual orientation or gender identity) national origin age (40 or older) disability and genetic information (including family medical history) or any other legally protected status.
Applicants requiring a reasonable accommodation to perform the essential functions of the job should contact the Human Resources department at
Employment Type
Full Time
