Implementation Consultant - ERP

Were a high-growth software company with a big mission: empowering K-12 district teams to do more with less.

At LINQ we get K12. Thats why we help districts transform K-12 school operations with best-in-class cloud-based software solutions built to help districts return more resources to finance HR nutrition management and payments into a single secure platform LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually process payroll for 364000 educators administrators and staff and engage with millions of families through the free LINQ Connect app.

Our team Theyre talented committed and fiercely loyal problem-solvers. At LINQ youll find challenging and meaningful work a team that respects and uplifts one another and a commitment to constant improvement. Our customers love us because were attentive patient communicative and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time.

About The Role:

The Implementation Consultant partners with clients to gain a comprehensive understanding of their district and business/technical requirements and works to ensure that delivery of LINQ software addresses those needs. The Implementation Consultant ensures the transition to LINQ software is completed according to predetermined timelines andestablishes a positive introduction to the new relationship between the client district and EMS LINQ.

What youll be doing:

• Provide exceptional professional services and education to clients about LINQ software products including TITAN nutrition software.

• Work with clients in the project planning stage to understand and document requirements regarding LINQ products providing best practice information to improve client experience in implementation.

• Design and conduct knowledge transfer and configuration sessions through remote training onsite training or through webinars and recorded sessions.

• Educate users on LINQ software functionality and product and system configuration assisting the client where necessary to complete required functional requirements.

• Collaborate with team members and other LINQ stakeholders to successfully complete implementation projects in a timely manner and deliver exceptional client service.

• Assist internal LINQ teams with creation of training resources and documentation.

• Play an active role in proactively identifying product issues and troubleshooting issues. Report issues to escalated support team following established LINQ processes creating documentation as required.

• Keep up to date on administrative tasks such as attending team meetings entering and updating data and metrics in project management tool (Wrike Salesforce) communicating with clients entering time reports and managing internal communications.

• Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.

• Use available resources like LINQ Academy to improve self-knowledge on industry-related issues and business-related skills.

• Participate in LINQ user events (remote and in person) and travel when required to client sites for onsite training.

• Perform other duties as assigned.

• Be an advocate and champion of LINQ software and services.

What We Are Looking For:

• BA/BS degree in a technical or business-oriented field

• 5 years of relevant professional experience including either K-12 industry operator experience or software implementation technical/professional service or other relevant business experience.

• Project management experience or certifications (such as PMI-based CAPM or PMP) a plus.

What will Make You Stand Out:

• Experience in child nutrition or K-12 education industry preferred

• Strong knowledge and execution in project management and software services delivery

• Exceptional client relationship and communication skills with the ability to work directly and professionally with clients in both remote and in-person environments

• Ability to work successfully with teams and with leadership to help build efficient and productive work environment.

• Active listening skills and ability to communicate effectively with internal and external stakeholders in both verbal and written form.

• Growth mindset and desire to continually develop and improve knowledge and skills

• Spanish language (spoken and written) proficiency a plus

• Familiarity with Microsoft Office 365 suite (Teams PowerPoint Outlook Excel) and project management software (example: Wrike) a plus.

The Tech:

• Microsoft Office

• Slack

Travel Requirements:

• Less than 35%