Overnight Closer - Shift Lead
Overnight Closer - Shift Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title - Shift Lead - Floating Overnight Closer
Job Summary
JP Management Services LLC is a multi-location Planet Fitness franchisee with nine locations in west Michigan. The culture of JP Management Services LLC integrates our core values of Positive Team Environment Integrity Excellence Passion and Having Fun. We seek to hire retain review recognize and promote based on our core values and look for employees who share our core values.
Reporting to the Club Manager the Shift Lead - Floating Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members prospective members and guests. This role is often the first point of contact for all membership-related questions requests and concerns. Responsibilities include answering and directing phone calls assisting with membership related issues resolving complaints processing transactions cleaning including deep cleaning. This position is an hourly non-exempt position and all duties will be performed in person.
Responsibilities and Duties
Essential Duties
- Greet members prospective members and guests providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- Complete new member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club including deep cleaning of locker rooms equipment gym floors and black card amenities.
- Protects member confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal laws.
- Trains new Member Services Representative - Overnight Closers.
Essential Physical Requirements
- Requires long periods of continual standing and moving during the entire shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 75 lbs with frequent moving of at least 25 pounds.
- Must be able to wear backpack vacuum weighing up to 15 pounds.
- On a daily basis must be able to utilize various cleaning implements involved in vacuuming mopping picking up large items and similar projects which includes handling toxic cleaning chemicals using acceptable safe practices.
- Must be able to work overnight (third) shift.
- Must be able to travel throughout west Michigan region clubs.
- Will have an assigned home club for some shifts.
- Will frequently be asked to work shifts at neighboring franchise locations up to approximately 40 miles from home club. Will be compensated at federal mileage reimbursement rate.
- Ability to commute in all weather conditions.
Qualifications and Skills
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Customer service background preferred.
- Basic computer software proficiency required. Familiarity with DataTrak or similar software preferred.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers exceeding the members expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Current CPR Certification required; paid for by employer.
Salary and Benefits
- Competitive starting wage of $14/hour plus $2 shift premium between the hours of 10pm-7am.
- Benefits we provide to eligible employees:
- 401K program with excellent company match.
- Generouspaid time off PMLA and short-term disability.
- Health vision and dental benefits.
- Flexible pay options (On-demand pay and mobile Earned Wage Access).
- Free Black Card gym membership.
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity pregnancy national origin disability status age genetic information protected veteran status height weight marital status or any other characteristic protected by law.
JP Management LLC is committed to the full inclusion of all qualified individuals. As part of this commitment JP Management LLC will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact Human Resources at
JOIN THE CLUB.
Enhancing peoples lives with an affordable high-quality fitness experience requires a team of inspiring motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States Planet Fitness is just getting warmed up. Were continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2000 locations in all 50 states the District of Columbia Puerto Rico Canada the Dominican Republic Panama Mexico and Australia theres plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool a means to an end; not a brand name or a mold maker but a tool that can be used by anyone. To use our product members need to feel inspired and motivated. Thats where you come in. If youre looking for a place where you can make a difference in a customers life youve found it. Come to add your mojo to the Judgement Free Zone but stay for the feeling that youre making a difference on our Planet.
Employment Type
Part-Time
