Guest Services Representative
Guest Services Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Position Title: Guest Services Representative
Reports To: Guest Services Manager
Employment Status: Winter Seasonal Full-Time or Part-Time
Job Summary:
Guest Service Representatives are the front line for total guest satisfaction covering pre-arrival contact sales of all mountain products and addressing concerns brought to departments attention. This is a position requiring availability on weekends and holidays to sell ticket products and create the best guest experience at Brundage Mountain. Full and part-time positions available.
Essential Duties and Responsibilities:
- Execute the flow of information to guests about mountain services featured products company activities answer questions give directions and make recommendations
- Provide thorough follow-up with all guest communications via phone in person and email
- Active in the promotion of Brundage products and events. Help manage signup sheets and waivers of liability etc.
- Ensure procedures and product policies are being followed and alerting leadership and team of potential issues with recommendations on how to resolve them
- Maintain a high level of professional appearance demeanor and ethics in dealing with guests co-workers and outside vendors
- Complete sales and reservation transactions using Entabeni Point-of-Sale system
- Enforcing Brundage health/safety policies with guests and fellow employees
Job Qualifications:
- High School GED required
- Ability to effectively present detailed information both verbally and in written form to guests management and employees
- Proficient in Microsoft Office applications including Word Excel and Outlook
- Minimum of 1 year of customer service experience
- Minimum of 1 year of cash handling experience
Other Requirements:
- Must be 18 years or older
- Knowledge of the Brundage/McCall area restaurants and attractions
- Must be able to work a flexible schedule including weekends/holidays
Required Experience:
Unclear Seniority
Employment Type
Full-Time
