Strategic Account Analyst
Strategic Account Analyst
Posted on :
07-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
About KBS
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticalsincluding retail industrial and logistics healthcare education manufacturing and moremaintain clean efficient and welcoming spaces that support their operations. As we continue to grow were looking for team members who are dedicated reliable and ready to contribute to a culture built on respect opportunity and pride in service.
Position Summary
The Strategic Account Analyst works on the Strategic Account Management client teams to achieve high quality service levels especially for key accounts while supporting data analysis. This position serves a critical support role for the Strategic Account Managers and is considered a gateway role to the Strategic Account Manager position.
Essential Duties and Responsibilities
Qualifications
Experience required
Computer skills
LOCATION - this is remote opportunity with some travel Nationwide
SALARY RANGE - $75-105K
The salary range for this position is based on market data and is intended to provide a general guideline for the position. Actual compensation may vary depending on factors such as experience qualifications skills internal equity and geographic location. The final offer will be determined through a comprehensive evaluation during the hiring process.
Benefits
As a full-time KBS employee (30 hours per week) you may qualify for benefits including medical dental vision prescription drugs and more!
KBS considers all applicants for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression marital or military status or based on an individuals status in any group or class protected by applicable federal state or local law. KBS also provides reasonable accommodations to qualified individuals withdisabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticalsincluding retail industrial and logistics healthcare education manufacturing and moremaintain clean efficient and welcoming spaces that support their operations. As we continue to grow were looking for team members who are dedicated reliable and ready to contribute to a culture built on respect opportunity and pride in service.
Position Summary
The Strategic Account Analyst works on the Strategic Account Management client teams to achieve high quality service levels especially for key accounts while supporting data analysis. This position serves a critical support role for the Strategic Account Managers and is considered a gateway role to the Strategic Account Manager position.
Essential Duties and Responsibilities
- Identify client service trends and/or areas for enhancement recommend process improvements and provide those recommendations to the Strategic Account Manager.
- Track key account metrics and report on spend in budget categories identifying addressing and escalating any anomalies.
- Coordinate response to client inquiries or issues as required with a focus on delivering excellent service.
- Support the preparation of Key Performance Indicator (KPI) reports for clients to assist with meeting client needs.
- Assist the Strategic Account Manager monitoring the SAM client dashboard including Health Scores at account and site level that do not meet KPI targets.
- Support the Strategic Account Manager in the development and monitoring of Corrective Action Plans.
- Monitor and audit to ensure the contracted scope of work is being performed. If inconsistencies are found the Analyst will escalate to management/executive level.
- Liaise among clients Strategic Account Managers Business Analyst and internal teams to ensure delivery of our solutions according to contractual requirements.
- Assists the Strategic Account Manager working with the Operations team to monitor systems to include Quality Audits Contract Project Work and Billable Project Work and Timekeeping.
- Travel to client locations to attend meetings as needed.
- Validate Customer Experience reporting that tracks the scheduling completion and quality of work performed at client locations.
- Support the SAM team with client QBRs and regular meetings.
- Other duties as assigned.
Qualifications
- Strong work ethic and initiative for delivering quality outcomes and excellent customer service.
- Proactive mindset to anticipate and support changes in the business with demonstrated problem solving skills.
- Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly.
- Excellent interpersonal and communication skills including the ability to write effective reports and business correspondence and present in front of a group.
- Ability to function effectively in a team within a fast-paced environment.
Experience required
- 13 years of relevant professional experience preferred but recent college graduates with strong internship part-time or other work experience will also be considered.
- At least 1 year of experienceusing Salesforce
- Bachelors Degree preferred in either Finance business management project management account management etc. Will consider candidates with a depth of related work experience as a substitute for the bachelors degree.
Computer skills
- To perform this job successfully an individual should have knowledge of Microsoft Office programs to include but not limited to Word Excel PowerPoint and Outlook with an emphasis on Excel (VLOOKUP Pivot Tables Graphs etc.).
LOCATION - this is remote opportunity with some travel Nationwide
SALARY RANGE - $75-105K
The salary range for this position is based on market data and is intended to provide a general guideline for the position. Actual compensation may vary depending on factors such as experience qualifications skills internal equity and geographic location. The final offer will be determined through a comprehensive evaluation during the hiring process.
Benefits
As a full-time KBS employee (30 hours per week) you may qualify for benefits including medical dental vision prescription drugs and more!
- Paid Time Off
- Paid Holidays
- Sick Time
- Life Insurance
- Short Term Disability Employer paid
- Long Term Disability
- Supplemental Health Insurance (E.G. Accident)
- 401k plan with a match or Non-qualified Deferred Compensation Plan
- Pet Insurance
- PerkSpot Discount Program discounts on travel gyms cell phones restaurants auto apparel & electronics
KBS considers all applicants for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression marital or military status or based on an individuals status in any group or class protected by applicable federal state or local law. KBS also provides reasonable accommodations to qualified individuals withdisabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Required Experience:
Senior IC
Employment Type
Full-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
