Assistant Manager, Merchandise
Assistant Manager, Merchandise
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
JOB SUMMARY:
Manages the efficient operation up-selling and profit/loss of assigned store locations and team members; insures meeting and exceeding guest service standards and maintains location theming and presentation.
MAJOR RESPONSIBILITIES:
- Responsible for managing all areas pertaining to guest service. Through training coaching and sales floor presence ensures the expected level of guest service is provided. Develops interdepartmental partnership to ensure appropriate and consistent execution and delivery of guest service across divisions.
- Responsible for leading a team of Merchandise Associates and Merchandise Stockers. Providing team members with developmental tools feedback and support in their assigned areas of responsibility. Accountable for the development coaching performance appraisal process and mentoring of all direct reports. Partnering with HR to resolve Team Member issues. Monitors Team Member satisfaction levels through TSAT Action planning and initiatives.
- Ensures the adherence to all applicable cash handling policies on a daily basis. Responsible for managing to the budget and oversight of all P & L categories. Responsible for achieving financial objectives through effective revenue management and inventory management. Responsible for labor control and maintaining appropriate staffing levels based on budget and/or as business needs dictate.
- Actively demonstrates product and utilizes suggestive selling techniques to encourage offerings to each guest.
- Manages merchandise presentation and monitoring of inventory levels. Manages the receiving of merchandise deliveries stockroom maintenance and stocking of the sales floor. Implements inventory controls to manage retail shrinkage. Ensures the accurate completion of the inventory process. Partners with the support team to drive business and execute divisional initiatives.
- Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
- Performs other duties as assigned.
SCOPE:
The Assistant Store Manager is responsible for supporting the Manager by ensuring guest service standards Team Member satisfaction and development is maintained appropriate expense controls are in place and revenue goals are met.
EDUCATION:
High school degree or GED is required. Bachelors degree is preferred.
EXPERIENCE:
Must have 2 years of retail management experience; or equivalent combination of education and experience.
ADDITIONAL INFORMATION:
- Must have retail and/or management experience
- Must possess an understanding of P&L and budgetary expenditures
- Exceptional communication and guest services skills
- Must have the ability to build teams and collaborate with partners
- Must have analytical and problem-solving skills
- Some technical knowledge
- Must be willing to work flexible hours including evenings and weekends as business dictates.
Your talent skills and experience will be rewarded with a competitive compensation package.
Universal Orlando Resort. Here you can.
Required Experience:
Manager
Employment Type
Full-Time
