Operations Lead - Anchor AI
Operations Lead - Anchor AI
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Job Description
About us
Global trade still runs on outdated time-consuming manual workflows. Were fixing that! Anchor AI is building AI agents for customs brokers. Our AI works alongside humans to help brokers process more shipments- faster with fewer errors.
Were growing fast backed by First Round Capital (early investors in Flexport) Pear VC and other top investors. The timing is perfect: with the changes from the current administration the market is waking up to the potential of AI. Were racing to be the default AI platform for them.
About the role
Were hiring an Operations Lead to help scale our business faster and smarter. Youll work across sales growth people and internal ops to build the backbone that keeps the company running efficiently as we grow.
This role is about unlocking leveragebringing structure to whats working fixing whats not and spotting opportunities to improve how we operate. You might streamline our CRM workflows to support sales refine onboarding to ramp new hires faster or implement lightweight systems that keep our team coordinated and productive.
Youll be a cross-functional partner to leadership trusted to handle high-priority projects and build the operational muscle that powers our next phase of growth. If you love solving messy problems wearing lots of hats and making things work betterthis role is for you.
What Youll Do:
Sales & Growth Enablement: Support revenue-driving teams by streamlining sales workflows maintaining CRM hygiene coordinating follow-ups and making sure we have the right tools and data to close deals faster.
Events & Conferences: Help us show up strong at the right industry eventsown logistics travel coordination and event prep (e.g. decks collateral lead capture).
People & Admin: Run the new hire checklist manage onboarding/offboarding coordinate IT setup route basic AP/AR and keep HR systems running smoothly.
Tooling & Data Ops: Own the structure and upkeep of our internal Notion Google Drive and HubSpot to ensure the team has access to what they need when they need it.
Special Projects: Jump into high-priority or ambiguous needswhether thats building an internal dashboard operationalizing a new process or generating AI-powered sales collateral.
Were Looking For Someone Who:
Has 37 years of experience in a generalist operations role at an early-stage B2B SaaS or marketplace startup.
Has owned complex cross-functional projectslike spinning up internal systems supporting sales teams or managing multi-stakeholder vendor rollouts.
Is comfortable with tools like Google Workspace Notion or Airtable Zapier and HubSpot (or a similar CRM).
Has a bias for actionyou default to solving problems not scheduling meetings about them.
Thrives in ambiguity and self-teaches quickly; you dont need a playbook handed to youyoull write the first version.
Has a customer-first mindset and is happy to jump into high-priority needs even if theyre outside your lane.
Brings a low-ego high-ownership attitudeyoure just as willing to book flights or build a dashboard as you are to drive strategy.
Communicates clearly and professionallyyour written updates could be sent to an investor without edits.
Why This Role
This is a rare chance to step into a high-leverage role early in the companys lifecycle. Youll have full ownership of operations while working directly with the founder and product teamand your work will directly impact revenue customer satisfaction and scale.
Employment Type
Full-Time
