Bilingual Mortgage Specialist Associate

The primary role of the Mortgage Specialist Associates (MSA) is to facilitate the sale of Manulife Banks mortgage solutions. The MSAs will collect all required documentation from the clients include all notes to support the application and package and submit the mortgage deals appropriately with a focus on accuracy to expedite the decision process. They will be responsible for achieving a specified quota relating to successful deal submission and fundings. They will work directly with Mortgage Specialists to gather required information and answering questions to facilitate a successful and seamless mortgage sale.

Position Responsibilities:

• Maintain client engagement and ensure administrative requirements are met throughout the mortgage application process to prevent clients from opting for competing lenders.

• Collect package and review all required documentation for accuracy and completeness following standardized processes to accelerate the deal to decision status.

• Order appraisals and act as a liaison between MS and all related parties including lending and title insurers.

• Address head office inquiries provide information explain policies and resolve issues in a timely manner.

• Coordinate field activities and direct business to the appropriate bank servicing unit using CRM tools like to update file status and provide reports to MSs and RVPs

Required Qualifications:

• 2 year previous experience in residential mortgage administration

• Ability to influence and communicate effectively with Mortgage Specialists

• Solid financial services and banking industry knowledge

• Excellent written and oral communication skills

• Well organized and effective time management skills

• Highly proficient in Excel and other office applications

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications:

• Post-secondary degree or diploma in business an asset

• Strong attention to detail

• Multi-tasking and creative problem solving skills

• Positive and co-operative attitude

• Strong collaborative skill set to work with MSs to create a superior client experience along with excellent administrative and follow-up skills

• Comfortable working in a fast-paced deadline oriented environment

• Ability to take initiative and have a motivated competitive mindset

• Aptitude for math/number skills and strong analytical skills

• Must remain calm under pressure and time deadlines

• Strong interpersonal relationship building and listening skills

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .