Growth Specialist
Growth Specialist
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$ 94600 - 137875
1 Vacancy
Job Description
Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What youll do
Are you a people-person with a passion for technology and a knack for building relationships Do you thrive in a fast-paced environment where your ideas can directly impact product development and customer success If so were looking for a Growth Specialist to join the New Revenue team and become a vital link between our product team and our valued customers.
In this dynamic customer-facing role youll be instrumental in shaping the future of our products and ensuring our customers satisfaction. Youll have the unique opportunity to interact directly with users gather crucial feedback and contribute to both our innovation and retention efforts.
This role is a perfect fit for someone seeking to learn foundational Product Management and Growth Manager skills. Youll work closely with a team of experienced Product Directors to innovate and incubate new ideas.
This position is an individual contributor role reporting to the Sr. Director Growth
Responsibility
Reach out to customers via email or phone and reply to customer inquiries via email or phone relating to new concepts features products programs etc.
Conduct interviews surveys and discussions to understand customer needs pain points and desires
Reach out to customers to introduce and test new features product concepts and initiatives and gather initial reactions and identify early adopters
Synthesize feedback and relay it to our product engineering and marketing teams to drive informed decision-making
Oversee new agentic proof of concepts to help train models that will improve customer experiences
Identify opportunities to showcase the value of our products and new features potentially leading to upsells or cross-sells
Discuss product benefits and addressing customer questions
Engage with at-risk customers to understand their challenges and work towards solutions that prevent churn abd help customers maximize their investment in our platform
Cultivate strong positive relationships with customers acting as a trusted advisor and advocate within our company
Document customer interactions feedback and outcomes contributing to our customer knowledge base and reporting on key metrics
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.
What you bring
Basic
2 years of professional experience at a SaaS company
1 year of customer-facing experience in customer service sales or a similar client-facing role
Preferred
Excellent communication skills both verbally and in writing able to explain complex ideas clearly and listen attentively to customer needs
Customer first mindset and genuinely care about helping customers succeed and are passionate about delivering an exceptional customer experience
Proactive and self-motivated and not afraid to take initiative reach out to new people and drive projects forward independently
Excited to learn and inform new technologies products and strategies
Good at tackling challenges and finding creative solutions for customers
Comfortable with technology and can quickly learn new software applications
Wage Transparency
Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.
Based on applicable legislation the below details pay ranges in the following locations:
California: $100300.00 - $154900.00 base salary
Illinois Colorado Massachusetts and Minnesota: $94600.00 - $130075.00 base salary
Washington Maryland New Jersey and New York (including NYC metro area): $94600.00 - $137875.00 base salary
This role is also eligible for the following:
- Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
- Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Global benefits provide options for the following:
- Paid Time Off: earned time off as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Life at DocuSign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .
If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.
States Not Eligible for Employment
This position is not eligible for employment in the following states: Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.
EEO Statement
Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
