Jira Service Management Administrator (f/m/d)
Jira Service Management Administrator (f/m/d)
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Job Description
Are you passionate about helping teams optimize and enhance collaboration Do you thrive in a dynamic environment where your technical expertise can make a significant impact Join Axpo Switzerlands leading power trading and energy production company and help us elevate our ITSM tools to the next level!
What you will do:
- Administer and manage Jira and Jira Service Management (JSM) instances including user management and project configurations.
- Customize Jira workflows screens fields permissions and notifications to meet team needs.
- Implement and maintain JSM projects including service desk configurations SLAs and automation rules.
- Provide technical support and troubleshooting for Jira and JSM users.
- Collaborate with cross-functional teams to gather requirements and implement solutions.
- Develop and deliver training sessions and documentation for end-users.
What you bring & who you are:
- Bachelors degree in computer science software engineering or equivalent hands-on experience.
- 2 years of experience administering Jira and/or Jira Service Management.
- Strong understanding of Jiras customization options (e.g. workflows permissions notifications).
- Experience with advanced customizations including Automation for Jira and Scriptrunner apps.
- Knowledge of scripting languages such as Groovy or Python is a plus.
- Fluent in English; German and/or Spanish is a plus.
About the team:
Our team is dedicated to driving efficiency and innovation by optimizing project management and ITSM tools. We work collaboratively across departments fostering a supportive environment where everyones expertise contributes to achieving shared goals. Join us and be part of a team that values growth collaboration and excellence.
Employment Type
Full Time
