Delivery Operational Performance Associate

The Delivery Operational Performance Associate plays a critical role in delivering operational governance commercial reporting and continuous improvement initiatives across FPC Globals Digital Building Consultancy Services. 

Acting as a key link between client project delivery teams commercial functions and business leadership the Associate drives operational excellence by leading reporting frameworks analysing delivery performance and embedding scalable governance practices throughout the project lifecycle.

Key Responsibilities

1. Operational & Commercial Reporting

• Develop and maintain operational dashboards KPIs and financial reporting tools for consultancy services taking full ownership of key reporting areas.
   

• Prepare and present regular reports for senior leadership highlighting critical delivery and commercial metrics including budget performance utilisation margin and risk indicators.
   

• Analyse project data to identify trends variances and improvement opportunities supporting lifecycle performance tracking from bid to close-out.
   

2. Financial & Commercial Management Support

• Partner closely with Pillar Leads and the Senior Leadership Team to support internal financial management and monthly reporting including forecasting budgeting and cost tracking.
   

• Lead monthly reviews of project financials ensuring accuracy and surfacing areas of concern or risk.
   

• Contribute to resource planning and utilisation analysis providing data-driven recommendations to Program Leads.
   

3. Governance & Process Enablement

• Support the implementation and refinement of governance frameworks tooling and commercial control standards across the business to promote consistency and quality.
   

• Monitor adherence to operational processes (e.g. timekeeping expense tracking scope management) and proactively engage with delivery teams to resolve non-compliance.
   

• Identify and lead improvements to existing processes and propose scalable solutions.
   

4. Stakeholder Engagement & Collaboration

• Act as a key interface between technical delivery teams and central operational functions (commercial finance systems).
   

• Engage with regional project teams to understand local requirements and tailor tools reporting and governance support accordingly.
   

• Represent Delivery Operations in cross-functional meetings reviews and reporting discussions on behalf of the Performance Lead when required.
   

5. Continuous Improvement & Projects

• Lead or contribute to internal improvement projects aimed at increasing operational efficiency and governance maturity.
   

• Collaborate with the Delivery Operations team and technology partners to implement automated workflows and scalable reporting solutions.
   

• Share knowledge by documenting best practices and leading training efforts for project delivery teams.
   

Qualifications :

Skills & Experience

Essential

• Proven experience in project operations financial analysis or delivery support roles within a consultancy project-based environment.
   

• Strong understanding of project lifecycle management resource planning and commercial controls.
   

• Advanced analytical and reporting skills including strong Excel proficiency; experience with Power BI or similar tools is highly desirable.
   

• Familiarity with financial systems and ERP platforms (e.g. Deltek Vision/Vantagepoint).
   

• Ability to interpret complex data and communicate insights to both technical and non-technical audiences.
   

• Strong interpersonal and stakeholder engagement skills; able to influence and collaborate across a matrixed organisation.
   

• Self-motivated detail-oriented and able to manage multiple priorities independently.
   

Desirable

• Background in Smart Buildings Facilities Management Construction or Technical Consultancy.
   

• Exposure to continuous improvement methodologies (LEAN Six Sigma).
   

• Experience supporting governance and project delivery in a multi-regional or global environment.
   

• Ability to document and communicate operational processes and frameworks effectively.
   

Additional Information :

This role is to be based in Pune India

Remote Work :

No

Employment Type :

Full-time