Student Ticketing Support
Student Ticketing Support
Posted on :
06-08-2025
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1 Vacancy
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Job Description
Job Description Summary
Assist with ticketing for events across the University. Duties include answering phones and selling tickets during regular ticketing office hours and at events managing check-in or scanning tickets at events and providing the highest level of customer service to all patrons both internal and external.
Responsibilities
EVENT SUPPORT Assist with ticketing and scanning at free and paid events on-campus and occasionally off-campus (transportation arranged). - Help manage Pick Up Upon Arrival tickets and RSVP lists at events. - Use scanners at events to validate tickets. Ensure all attendees have a valid ticket and send any invalid tickets back to the ticket office for further investigation. - Sell tickets. - Reprint tickets. - Adhere to PCI compliance regulations for dealing with credit cards. TICKETING OFFICE SUPPORT Provide customer service support during regular Ticketing Services hours Monday-Friday 9 a.m. 4 p.m. to patrons who are purchasing in-person or over the phone. - Clean up duplicates within the system on an ongoing basis. - Format and clean up new accounts within the system on an ongoing basis. - Assist with general office tasks. PATRON INTERACTIONS : - Complete their orders/ ticket exchanges. - Help users with their online accounts. - Answer questions about events parking and directions. - Register their vehicle for free parking. - Provide superb customer service to all patrons on campus including students faculty staff and external visitors. - Other duties as assigned.
Required Qualifications
- Ability to work frequent evenings and weekends. - Technical skills to use enterprise systems and departmental tools including ticketing system. - Interpersonal skills to work with a diverse group of individuals both inside and outside of the university. - Ability to use tact and diplomacy and to maintain a high level of confidentiality. - Ability to learn and interpret university policy and departmental processes. - Ability to work effectively both as part of a team and independently.
Assist with ticketing for events across the University. Duties include answering phones and selling tickets during regular ticketing office hours and at events managing check-in or scanning tickets at events and providing the highest level of customer service to all patrons both internal and external.
Responsibilities
EVENT SUPPORT Assist with ticketing and scanning at free and paid events on-campus and occasionally off-campus (transportation arranged). - Help manage Pick Up Upon Arrival tickets and RSVP lists at events. - Use scanners at events to validate tickets. Ensure all attendees have a valid ticket and send any invalid tickets back to the ticket office for further investigation. - Sell tickets. - Reprint tickets. - Adhere to PCI compliance regulations for dealing with credit cards. TICKETING OFFICE SUPPORT Provide customer service support during regular Ticketing Services hours Monday-Friday 9 a.m. 4 p.m. to patrons who are purchasing in-person or over the phone. - Clean up duplicates within the system on an ongoing basis. - Format and clean up new accounts within the system on an ongoing basis. - Assist with general office tasks. PATRON INTERACTIONS : - Complete their orders/ ticket exchanges. - Help users with their online accounts. - Answer questions about events parking and directions. - Register their vehicle for free parking. - Provide superb customer service to all patrons on campus including students faculty staff and external visitors. - Other duties as assigned.
Required Qualifications
- Ability to work frequent evenings and weekends. - Technical skills to use enterprise systems and departmental tools including ticketing system. - Interpersonal skills to work with a diverse group of individuals both inside and outside of the university. - Ability to use tact and diplomacy and to maintain a high level of confidentiality. - Ability to learn and interpret university policy and departmental processes. - Ability to work effectively both as part of a team and independently.
Employment Type
Student
Key Skills
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