Customer Service Trainer
Customer Service Trainer
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Job Description
Job Description
Sharpcontra is seeking a dynamic and experienced Customer Service Trainer to lead the development and delivery of training programs for our customer service team. The ideal candidate will play a crucial role in equipping staff with the tools knowledge and confidence to provide exceptional customer experiences across all touchpoints.
Responsibilities
Design develop and deliver comprehensive training programs for new hires and existing team members.
Evaluate training effectiveness through feedback assessments and performance metrics.
Collaborate with department managers to identify training needs and performance improvement areas.
Update training materials regularly to reflect product changes service updates and industry best practices.
Provide coaching and support to customer service representatives to ensure quality standards are met.
Maintain detailed records of training sessions participant progress and evaluation results.
Stay informed on customer service trends technologies and methodologies to continuously enhance the training process.
Qualifications :
Qualifications
Bachelors degree in Business Communications Human Resources or related field (preferred).
Proven experience (2 years) as a customer service trainer team lead or similar role.
Strong presentation coaching and facilitation skills.
Excellent written and verbal communication skills.
Ability to manage multiple projects and deadlines in a fast-paced environment.
Proficiency in MS Office and learning management systems (LMS).
Detail-oriented with strong problem-solving and organizational abilities.
Additional Information :
Benefits
Competitive salary between $55000 and $65000 annually.
Opportunities for career growth and professional development.
Health dental and vision insurance.
Paid time off and holidays.
Retirement plan options.
Supportive and collaborative work environment.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
