Banker, Personal
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
To operate as the first point of contact and provide an exceptional level of service to Personal Banking clients through a number of channels (Phone e-mail & face to face) within the team offering financial solutions to clients within defined parameters and governance processes. Always operate with a mindset on client centricity and continuous improvement.
Qualifications :
Type of Qualification: Undergraduate degree
Field of Study: Bachelors degree in Commerce Business Administration Accountancy Banking Finance or related fields
Experience Required
Client Coverage
Personal and Private Banking
1-2 years
Ideally has experience in either a similar Banking/Financial role or has a strong level of customer service experience.
Additional Information :
Behavioural Competencies:
- Adopting Practical Approaches
- Embracing Change
- Examining Information
- Following Procedures
- Generating Ideas
- Interacting with People
- Producing Output
- Seizing Opportunities
- Team Working
- Thinking Positively
- Understanding People
- Upholding Standards
Technical Competencies:
- Active Listening
- Contact Centre Customer Relationship Management
- Difficult Calls Management
- Query Resolution
- Telephone Caller Handling
- Verbal Communication
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
