Customer Service & Social Media Coordinator

Job Description

Were looking for a passionate people-centered professional to join our startup team as a Customer Service & Social Media Coordinator. This hybrid role blends customer service expertise with social media strategy to drive engagement elevate our brand and convert interest into action.

Youll manage all customer service channels and social media accounts playing a key role in how our customers experience the brand. Reporting to the VP of Placement Operations youll collaborate with the marketing IT and post-enrollment teams to shape both the voice and function of this new offering.

What youll be doing as a Customer Service & Social Media Coordinator:

Customer Support

• Respond promptly and professionally via phone email SMS and live chat.
• Resolve customer issues with empathy efficiency and a solutions-first mindset.
• Record feedback and interactions in the CRM to inform improvements.
• Collaborate with internal teams to address complex inquiries and escalate as needed.

Social Media Management

• Manage and grow our presence across platforms (Instagram Facebook LinkedIn etc.).
• Create and schedule content that builds engagement and supports sales goals.
• Monitor comments messages and reviews; respond in a timely brand-aligned tone.
• Analyze performance metrics and optimize strategies based on insights.
• Stay on top of platform trends and emerging tools.

Other Responsibilities

• Maintain current knowledge of clinical program requirements and regulations.
• Create and update standard operating procedures for customer service and social media.
• Contribute to process improvements system enhancements and system testing.

Qualifications :

Education:         

• BA/BS degree in marketing communications or a relevant field

Experience:

• 2-3 years of experience in providing excellent customer service is required. Preferred experience within or related to serving higher education students in a higher education setting.
• 1-2 years of proven work experience as a social media coordinator or similar title or equivalent experience.
• Experience managing social media accounts by creating copy curating images/video scheduling monitoring and tracking traffic.
• Hands-on experience using social media for driving growth and building brand awareness.
•  

Technical skills:

• Proficient with Microsoft Office Suite including Outlook Word Excel and PowerPoint
• Proficiency with CRM and social media management tools (e.g. Hootsuite Zendesk Intercom).
• Creativity in content creation; experience with Canva or Adobe Creative Suite a plus.

 Special Requirements Specific to Job:

• Strong verbal and written communication skills
• Excellent multi-tasking skills 
• Comfort with analytics reporting and making data-informed decisions.
• Highly organized proactive and adaptable in a fast-paced environment.
• A collaborative spirit with emotional intelligence and a growth mindset.

Additional Information :

Our salary structure and compensation philosophy reflect the value we place on our employees experience education and skills. We pride ourselves on offering a competitive and fair total rewards package that considers the market.

The salary range for this position is between $50000 - $62000 USD with actual pay adjusted based on factors such as experience location market conditions departmental budgets and job responsibilities. Our Talent Acquisition Team is available to answer any questions and discuss your salary requirements.

Keypath partners with SmartRecruiters and uses AI technology with SmartAssistant to efficiently screen source and match candidates using data and algorithms.

In joining our team you can also enjoy a range of benefits designed to support your well-being and professional growth:

• Embrace the flexibility of remote hybrid and flexible work options.
• Access a competitive array of medical vision and dental insurance plans.
• Take advantage of our Employee Assistance Program (EAP) and various mental health and well-being support programs.
• Invest in your future with our tuition reimbursement and professional development programs.
• Secure your retirement with our 401(k) retirement contributions and company matching.
• Enjoy our paid leave policies designed to ensure you have the time to rest and recharge.
• Company-supported life and AD&D insurance along with short-term and long-term disability coverage.
• Inclusive parental leave programs are designed to support you and your family.

Want to make a difference in the world Become a Keypather. 

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A little bit about us 

Keypath Education is a leading global edtech company that partners with the worlds leading Universities to create innovative and in-demand online education programs and champion the student journey from enrolment to graduation. We are a rapidly growing fast-moving international team who values community collaboration innovation and lifelong learning. 

Certified as a Great Place to Work our corporate office is in Schaumburg Illinois. We gather teams of experts from digital marketing course development web development finance and student service backgrounds to support university partners in the US and around the world. 

Why Keypath
Sure anyone can tell you how good their company culture is but we encourage you to read our reviews and form your own opinion. Weve got a caring and engaged Global CEO who replies to Glassdoor reviews personally and recognizes that the only way we can achieve our vision is through an inclusive culture that celebrates diversity works in harmony and cares for our community.

Keypath Education is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race creed color religion sex sexual orientation pregnancy national origin age marital status disability citizenship military or veterans status or any other classifications protected by applicable federal state or local laws. Keypaths equal opportunity policy applies to all terms and conditions of employment including but not limited to recruiting hiring training promotion job benefits pay and dismissal.

Remote Work :

Yes

Employment Type :

Full-time