Traveling Support Technician I - $7,000 Sign On Bonus

The Traveling Support Technician must be willing to travel extensively be team-oriented and flexible actively seek to share information and assist their peers.  We are seeking travel support technicians who are:

• Skilled verbal and written communicators. 
• Competent with Electronic repair troubleshooting methodology and maintain at least an intermediate technical level of product knowledge. 
• Proficient with reading understanding and following electrical/mechanical schematics to assist in isolating faults to root cause components and/or assemblies.  
• Cross-trained on products serviced in the field and displaying basic proficiency in servicing the Trace X-Ray CT X-Ray and Cargo Inspection Systems product lines. 
• Willing to work on special projects some of high visibility as assigned. 
• Looking for common-mode problem occurrences and seeking to resolve them both independently and with the aid of others. 
• Knowledgeable in working business PC applications (MS Word Excel & PowerPoint) and able to effectively use them to provide clear concise information summaries as needed.

While deployed the travel support technician will perform the following job duties:

  SPECIFIC DUTIES ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Responsible for meeting daily service repair needs and driving customer satisfaction
• Required to travel to locations in need of additional field support work locations will change with the needs of the business.
• Troubleshoots services installs (deploys) and repairs Trace X-Ray CT X-Ray and Cargo Inspection equipment at customer sites. Installs repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections maintenance repair work and submits paperwork on a timely basis
• Order install and return parts and manage repair parts cycle time
• Maintains field service log and filing system to properly initiate organize and maintain all field service and job files until work is completed.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements. 
• Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.
• Seeks to provide technical support to customers and other service professionals as required. Conducts follow-up calls with the customer to ensure satisfaction of work.
• May participate in site surveys pilot program service activities attend meetings.
• Maintains clear and concise business communication both oral and written.
• Establishes and maintains a close relationship with senior level FSEs and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Travel overtime and work hours other than Monday-Friday may be required.
• Comply with and ensure department compliance with Company health safety and environmental policies.
• Comply with all applicable U.S. export control and security regulations.
• Other duties as required.

Qualifications :

Education/Training:    

Associates Degree/Related Trade Certification (electrical electronic mechanical)/Military Training (electrical mechanical electronics).  (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role).  Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Experience: Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Knowledge/Skills: Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork.  Must be responsive to all customer issues at all times.  Must be willing & able to travel at short notice.

Supervises: While supervision is not considered a primary responsibility of this position there may be instances where supervision of others on a project basis may be required

Background: This position requires Sensitive Security Information (SSI) access and vetting via the TSA.  Applicant must successfully pass a federal background investigation

PHYSICAL/MENTAL REQUIREMENTS:

• Possess excellent organizational communication interpersonal skills with the ability to multi task several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated reliable and accountable individual
• Possess excellent telephone skills
• Must be able to lift/carry 80 lbs.
• Must be able to push/pull 200 lbs.
• Must be able to move/ manipulate equipment weighing up to 1000 lbs. with the assistance of carts hoists davit cranes pallet jacks or other devices as defined in the manuals and Technical Advisory documentation.
• Job requires frequent bending stooping twisting turning and working in unusual positions requiring full body mobility.
• Must be able to work safely and follow safety precautions in extreme environments (temperature humidity noise confined spaces etc.) around dangerous industrial equipment.

WORK ENVIRONMENT:

Work environment is typically considered to be wherever the customer of concern is located.  Service will typically be rendered at airports correctional facilities courthouses cruise ships or other locations as required.

SDI is a Federal Contractor and a drug-free workplace. By submitting an application I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment to the extent permitted by law.

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets supporting safety security and freedom of movement in todays world.

Additional Information :

We offer

Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.

Join us and work for a world-leader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

HIRING SALARY RANGE: The compensation for this position ranges from $43400.00-$101360.00. (Salary to be determined by the education experience knowledge skills and abilities of the applicant and alignment with internal and market data.) This role offers a competitive Annual Incentive plan. This position includes a competitive benefits package. For details please visit the Reward & Benefits tab on our main careers page at  qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin protected veteran status disability or any other legally protected characteristic.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail  or call toll-free . This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes such as following up on an application or technical issues not related to a disability will not receive a response. Smiths Detection participates in the Electronic Employment Verification Program.

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We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)