Supervisor, Field Services (Denver, Colorado)
Supervisor, Field Services (Denver, Colorado)
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$ 74400 - 107100
1 Vacancy
Job Description
Join Our Team and Keep Moving Forward with Breg!
At Breg we are dedicated to advancing orthopedic solutions that enhance the lives of patients and support healthcare professionals. As a leader in the orthopedic industry we provide innovative products consulting technology and services that help people move forward with confidence.
We are currently seeking a Supervisor Field Services to join our team in Denver CO. If you thrive in a dynamic environment where innovation and impact go hand in hand this is the opportunity for you.
Who You Are
You are a forward-thinking professional who values collaboration innovation and making a meaningful difference. You bring expertise in the ability to lead and influence others effectively and impart knowledge efficiently through various methods of training and are committed to delivering exceptional patient outcomes.
What Youll Do
As a Supervisor Field Services you will:
- Manages daily scheduling and staffing coverage for Field Service Representatives and DME Coordinators ensuring all customer sites and service routes are properly staffed during and after business hours.
- Collaborates with the Manager Field Services and other leaders to recommend process improvements and contribute to the development of new procedures.
- Oversees daily field operations ensuring clinical coverage aligns with key performance indicators (KPIs) service standards and clinical protocols for orthopedic bracing fittings.
- Responsible for education monitoring and improvement of effective inventory and claim management at Breg Stock and Bill (SNB) locations by driving organizational accountability of the claim scrub process inventory par adherence shrink management inventory accuracy cycle count execution replenishment processes and internal/external customer service satisfaction scores.
- Leads regular territory performance calls utilizing scorecards and reports to escalate opportunities to management and drive improvement with the Solution Team.
- Collaborates with the Field Inventory Team to support and execute Bregs Inventory Policies including par levels product formularies product returns shrink management and accurate cycle counts.
- Educates team member healthcare providers and customers on product usage service expectations and inventory best practices.
- Ensures consistent execution of Bregs service policies procedures clinical protocols and operational guides. Including adherence to manufacturer guidelines for the professional fitting of orthopedic bracing products.
- Acts as a liaison to distributors addressing EBITDA-related topics including inventory freight shrink and service costs.
- Responsible for achievement of Field Service Key Performance Indicators (KPI) within their assigned area by analyzing performance data identifying gaps and implementing best practices to drive operational and service excellence.
- Prepares aggregates and summarizes daily weekly and monthly performance reports for management and senior leadership review.
- Provides hands-on service coverage when needed including travel outside the immediate area to measure fit and troubleshoot Breg products including custom bracing solutions.
- Utilizes and trains customers and staff on systems such as Breg Vision and Breg Claims System to support efficient daily operations.
- Handles Protected Health Information (PHI) in accordance with HIPAA and Company confidentiality guidelines.
- Responsible for behaving in a professional manner both internally and externally in relationships that positively impact the companys reputation and comply with the companys policies and practices. Responsible for being accountable and committed to demonstrating Bregs cultural beliefs and achieving the key results of the company.
- Responsible for promoting Bregs culture within the organization using established tools such as storytelling providing focused feedback and recognition. The performance of the position is aligned with the culture of commitment and accountability following the steps of: See it Own it Solve it and Do it.
- Leadership responsibilities include selection development performance management and continuous recalibration of staff; ensures appropriate staffing levels and resource allocation; performs administrative tasks associated with timekeeping pay performance policy administration and other matters related to employment.
- Collaborate with cross-functional teams to drive excellence in patient care and business solutions.
What You Bring
- Minimum high school diploma or equivalent required. Bachelors degree in kinesiology or sports medicine is strongly preferred.
- 3 years experience in orthopedics sports medicine or Athletic Training required.
- 2 years of talent management experience in a healthcare setting preferred.
- 1 years experience in administrative processes in an orthopedic or physicians office a plus.
- 1 years of clinical experience preferred.
- Computer proficient to include web browser/internet search MS Outlook Word Excel and Power Point capabilities. Technical competence includes the ability to learn new software and systems.
- A passion for innovation and a commitment to Bregs mission to Keep Moving Forward.
Why Breg
At Breg we invest in our people and culture. We offer:
- Comprehensive Benefits: Medical dental vision disability and life insurance effective the first of the month after hire.
- Work-Life Balance: Paid Time Off (PTO) and company-paid holidays.
- Growth & Development: Opportunities for professional advancement within a company that values your contributions.
- Commitment to Diversity & Inclusion: Breg is proud to be an Equal Employment Opportunity employer fostering a diverse and inclusive workplace.
- For more information regarding Company benefits please see Schedules include.
This position requires travel approximately 30-40% of the time. International travel may be required.
Compensation
Salary Range: $74400-$107100 per year. Actual compensation is determined by factors such as experience skills and business needs. This range reflects the minimum and maximum target range for new hire base salary/pay across all US locations. Actual pay is based on many factors unique to each candidate including but not limited to geographical location work experience skill set relevant trainings and certifications and business needs. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus.
Ready to Move Forward
If youre ready to be part of a company that is redefining orthopedic care apply today at is an Equal Employment Opportunity Employer and dedicated to a diverse work force and Drug Free work environment. EOE/Minorities/Females/Vet/Disabled are encouraged to apply.
Applicants must be currently authorized to work in the United States on a full-time basis. The Company will not sponsor applicants for work visas for this position.
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Required Experience:
Manager
Employment Type
Full-Time
