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Job Description
About AkzoNobel
Since 1792 weve been supplying the innovative paints and coatings that help to color peoples lives and protect what matters most. Our world class portfolio of brands including Dulux International Sikkens and Interpon is trusted by customers around the globe. Were active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. Its what youd expect from a pioneering and long-established paints company thats dedicated to providing sustainable solutions and preserving the best of what we have today while creating an even better tomorrow. Lets paint the future together.
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2024 Akzo Nobel N.V. All rights reserved.
Job Purpose
In the capacity of managing the comprehensive End-to-End Order-to-Cash process in the complex markets of Middle East while concurrently navigating multiple ERP systems this role represents a formidable endeavor aimed at delivering exceptional customer service. It involves skillfully managing a complex process in the midst of complicated political and legal situations while also handling communication both inside and outside the company.
Key Accountabilities
Manage the full order-to-cash process across the Middle East for the Deco business ensuring accuracy and efficiency.
Process customer orders in ERP systems (Microsoft Navision One Key etc.) including creating delivery requests managing documentation and raising any delivery or invoicing issues as needed.
Collaborate cross-functionally with Sales Supply Demand Planning and Logistics teams to ensure seamless order fulfilment and timely issue resolution.
Manage exports and related documentation by working closely with relevant internal teams.
Monitor and report on stock shortages OTIF (On Time In Full) and support proactive allocation of stock to meet customer requirements effectively.
Handle customer account management pricing rebates and other commercial terms
Act as the first point of contact for customers regarding orders complaints and general inquiries delivering professional and solution-oriented service.
Maintain accurate and organized documentation related to customer service activities including order records communications and archived files.
Support alignment and coordination between Customer Service and the Field Sales team to ensure consistency and quality in customer interactions.
Provide product and customer knowledge to assist in offering alternative solutions or recommendations when needed.
Continuously seek and propose process improvements for greater efficiency and customer satisfaction.
Ensure full compliance with company policies including health safety and environmental standards.
Experience
Minimum of a Bachelor degree is required; additional university qualifications will be considered an asset.
At least 3 years customer service experience.
Strong spoken and written English skills are required.
Must be able to work well under pressure and adhere to strict deadlines be able to multitask and have good interpersonal and communication skills. Must be able to work well in a team environment.
MS Office (Excel / Word / PowerPoint).
Good customer service and negotiation skills. Able to manage time and prioritize activities effectively. Must be able to execute tasks quickly and efficiently.
Knowledge of ERP (SAP & Navision) systems and Order to cash processes in a Business-to-Business environment
Sound understanding of other functional areas: sales supply chain marketing and logistics.
As per the Omani Governments mandate on nationalization this position requires to be filled by a Omani National.
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when our organization all qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age or disability.
Requisition ID:48199
Required Experience:
Unclear Seniority
Employment Type
Full Time
