drjobs Reservations Sales Agent (F/M/X)

Reservations Sales Agent (F/M/X)

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1 Vacancy
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Job Location drjobs

Canberra - Australia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

We are seeking a friendly and professional Reservations Sales Agent to join our team at Novotel Canberra! As a key member of our Reservations Team you will be responsible for assisting guests with their bookings providing exceptional service and maximising revenue opportunities. This includes:

  • Providing knowledgeable friendly and passionate service to both external and internal guests
  • Answering calls promptly handling each interaction with care and accuracy and displaying brand-aligned professionalism
  • Managing guest bookings in our PMS system (Opera) with precision and attention to detail
  • Maximising occupancy by understanding our rate structures seasonal offerings and property features
  • Staying up to date on all hotel products services and special promotions both on-site and across surrounding properties
  • Ensuring special requests are communicated clearly and followed through across departments
  • Supporting the Sales team by passing along potential leads or opportunities
  • Promoting loyalty through fluency in the Accor Loyalty Programme

Qualifications :

  • Previous experience in reservations or customer service ideally in a hotel environment
  • Confident using computer systems including Microsoft Office; OPERA PMS experience is preferred
  • Strong communication skills in spoken and written English
  • A genuine passion for delivering excellent guest service
  • Professional approachable and able to build rapport easily both in person and over the phone
  • Culturally sensitive comfortable communicating with people from diverse backgrounds
  • Self-motivated adaptable and capable of working independently or as part of a team
  • Organised with strong time management and multitasking skills
  • Flexible with work hours including weekends and holidays
  • Honest respectful and aligned with Accors Heartist values


Additional Information :

In return for your commitment we offer:

  • Enjoy discounted Heartist rates across our global network of properties food and beverage venues and wellness centers.
  • Grow and travel with your career globally
  • Continuous learning and investment into your capability including access to Accor Academy training programs.


Remote Work :

No


Employment Type :

Full-time

Employment Type

Full-time

Company Industry

About Company

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