We are seeking a friendly and professional Reservations Sales Agent to join our team at Novotel Canberra! As a key member of our Reservations Team you will be responsible for assisting guests with their bookings providing exceptional service and maximising revenue opportunities. This includes:
- Providing knowledgeable friendly and passionate service to both external and internal guests
- Answering calls promptly handling each interaction with care and accuracy and displaying brand-aligned professionalism
- Managing guest bookings in our PMS system (Opera) with precision and attention to detail
- Maximising occupancy by understanding our rate structures seasonal offerings and property features
- Staying up to date on all hotel products services and special promotions both on-site and across surrounding properties
- Ensuring special requests are communicated clearly and followed through across departments
- Supporting the Sales team by passing along potential leads or opportunities
- Promoting loyalty through fluency in the Accor Loyalty Programme
Qualifications :
- Previous experience in reservations or customer service ideally in a hotel environment
- Confident using computer systems including Microsoft Office; OPERA PMS experience is preferred
- Strong communication skills in spoken and written English
- A genuine passion for delivering excellent guest service
- Professional approachable and able to build rapport easily both in person and over the phone
- Culturally sensitive comfortable communicating with people from diverse backgrounds
- Self-motivated adaptable and capable of working independently or as part of a team
- Organised with strong time management and multitasking skills
- Flexible with work hours including weekends and holidays
- Honest respectful and aligned with Accors Heartist values
Additional Information :
In return for your commitment we offer:
- Enjoy discounted Heartist rates across our global network of properties food and beverage venues and wellness centers.
- Grow and travel with your career globally
- Continuous learning and investment into your capability including access to Accor Academy training programs.
Remote Work :
No
Employment Type :
Full-time