Client Services Learning - Learning Designer

The Consultant Learning Experience Design is a member of Visa Universitys Learning Experience Design community responsible for end-to-end design execution and oversight of innovative learning programs that drive measurable business impact and support Visas global talent strategy. This role partners with professionals across Visas organizationincluding subject matter experts (SMEs) cross-functional teams and vendorsto deliver seamless scalable and impactful learning experiences. The Consultant Learning Experience Design is accountable for the full project lifecycle from initial needs assessment through program deployment and measurement.

Essential Functions

• Own and manage the end-to-end design development and deployment of global learning programs ensuring alignment with business objectives and Visas Global Talent vision. 
• Apply adult learning theory cognitive science and evidence-based instructional practices to the design and delivery of impactful learning experiences. 
• Oversee project management for assigned programs including planning execution stakeholder engagement communications and risk mitigation. 
• Develop and implement robust measurement strategies for all programs ensuring alignment with business impact and talent measurement standards. 
• Collaborate with SMEs stakeholders and cross-functional partners (including operations delivery business enablement and Client Services teams) to ensure seamless and timely program execution. 
• Manage vendor relationships to scale and augment team capacity as needed. 
• Design and facilitate engaging design workshops to ideate prototype and refine learning solutions. 
• Lead and support change management strategies to drive program adoption stakeholder buy-in and behavioral change. 
• Curate and recommend external content and resources as part of comprehensive blended learning solutions. 
• Leverage AI technologies and modern learning methods to create adaptive engaging and scalable learning experiences. 
• Create immersive learning experiences utilizing various formats (e.g. eLearning custom graphics audio video). 
• Contribute to the community of learning experience designers by sharing best practices tools and expertise. 
• Stay abreast of industry trends and recommend innovative approaches to elevate learning experiences. 
• Effectively manage multiple projects in parallel ensuring quality and timely delivery. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters MBA JD MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters MBA JD MD) or up to 3 years of relevant experience with a PhD
• Demonstrated expertise in adult learning theory learning science and instructional design best practices including the ability to translate theory into practical learning solutions.
• Demonstrated experience managing projects from initiation through deployment including stakeholder engagement and cross-functional oversight.
• Experience designing and facilitating workshops.
• Proven ability to manage vendor partnerships.
• Experience collaborating across matrixed global organizations.
• Proficiency in human-centered design and instructional design methodologies (e.g. ADDIE Agile Design Thinking).
• Mastery with a variety of authoring tools (e.g. Storyline Rise Synthesia Camtasia).
• Experience designing and developing learning in diverse modalities (videos microlearning social/collaborative mobile experiential adaptive game-based on-the-job performance support).
• Experience with Learning Management Systems (LMS) and related learning technologies.
• Demonstrated ability to leverage data analytics or learning analytics tools to measure and improve learning effectiveness.
• Strong written and oral communication skills.
• Strong prioritization time management and escalation judgment.
• Ability to adapt to change quickly and enthusiastically tackle new challenges.
• Intellectually curious growth mindset receptive to feedback.
• Self-motivated able to work independently and in cross-functional agile teams.
• Familiarity with project management tools (e.g. Asana Jira Trello or similar).
• Exposure to just-in-time collaborative and adaptive learning platforms (e.g. Nomadic Intrepid Walkme).
• Experience working in a global corporate organization supporting key business functions.
• Payments industry knowledge and experience.
• Understanding of change management.
• Experience with content curation and integrating external resources into learning programs.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 112100.00 to 162600.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time