Technical Solution Specialist @DARWIN
Technical Solution Specialist @DARWIN
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Job Description
Company:
MercerDescription:
Are you ready to embark on an exhilarating journey as aTechnical Solution Specialist
In this role you will be the driving force behind defining technical solutions that not only meet the needs of our business but also unleash their full potential. Get ready to make a lasting impact!
Working closely with stakeholders you will dive deep into the intricacies of our business to craft solutions that are efficient predictable and perfectly aligned with our goals. Your expertise will pave the way for the delivery of captivating demos that will empower our team members and supercharge our sales process with prospects.
Imagine being the mastermind behind a demo that leaves everyone in awe showcasing the true power of our solution. Your ability to bring together technology and business needs will be the catalyst for success propelling our team to new heights.
But it doesnt stop there. You will be the driving force behind enabling our team members to fully embrace the solution. By providing the necessary support and resources you will empower them to navigate the intricacies of our product with confidence and finesse.
As aTechnical Solution Specialist you will be at the forefront of innovation constantly pushing the boundaries of whats possible. Your passion for staying ahead of the curve will ensure that our solutions are always cutting-edge giving us a competitive edge in the market.
Join our dynamic team and be part of an exciting adventure where your technical prowess will shape the future of our business. Apply now and lets embark on this journey together!
We will count on you to:
Work with stakeholders to define technical solutions that meet business needs ensuring solutions are deliverable and supportable efficiently and predictably. This will lead to the delivery of a demo of the solution that can be used to support team enablement and assist in the sales process with prospects.
Be the driving force behind ensuring that end users both internal and external have the necessary assets to fully interact with our solution unlocking its true potential. While you wont be responsible for creating these assets you will act as the master coordinator ensuring their timely delivery and impeccable quality.
Work closely with our Regional Solution Leaders to ensure that our Darwin offerings align seamlessly with current features and the future roadmap. Together we will bring solutions to market at lightning speed staying one step ahead of the competition.
Collaborate with the Regional Solution Leader to define the technical requirements for a functioning and representative demo site for any country-specific propositions.
Be instrumental in planning and prioritizing the configuration of Country Demos Solution Demos and readiness testing in partnership with our Market Configuration Specialist. Your expertise will make you the go-to support for your colleagues providing guidance and assistance every step of the way.
Contribute to the strategic development of our Template Requirements Document (TRD) and ways of working through automation. By working closely with our Configuration Engineering team you will ensure that our TRD becomes smarter more localized and highly relevant to the markets and solutions they serve.
Manage and nurture our connections with Global Benefit Carriers and Market Specialists. From legislative changes to security and legal requirements you will be the expert troubleshooter ensuring smooth operations and seamless documentation.
Oversee the content within our TRD documentation ensuring its high fidelity and supporting our consulting and configuration efforts. By documenting the requirements for highly complex and market-specific benefit behaviors you will ensure that Darwin Evolve supports the unique needs of each market aligning their behaviors and exceeding expectations.
What you need to have:
Proven ability to communicate technical concepts clearly understand user requirements and translate them into concise documentation.
Excellent written and verbal communication skills in English.
Adaptability and resilience in dynamic organizational environments.
Self-motivated proactive and capable of delivering high-quality work with minimal supervision.
Strong analytical and problem-solving skills with meticulous attention to detail.
What makes you stand out:
Extensive experience with benefits management systems and a deep understanding of their functionalities.
Proficiency with Darwin systems processes and team structures with the ability to identify gaps and propose improvements.
Previous experience in the Darwin platform and/or the Benefits industry providing valuable industry insights.
Why join our team:
We support your professional development through interesting work and supportive leadership.
We foster a vibrant inclusive culture where you can collaborate with talented colleagues to create impactful solutions.
Our scale offers diverse career opportunities benefits and rewards to enhance your well-being.
An annual budget and the chance to customize your benefits package (up to 20% of your salary).
Over 30 days off (including legal days birthday public holiday replacements and benefits-based buy/sell options).
Performance bonus scheme.
Opportunities for charity contributions charity days off and the Pay it Forward challenge.
Core benefits including Pension Life & Medical Insurance Meal Vouchers and Travel Insurance.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
