Analytics Lead
Analytics Lead
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Job Description
Our Mission
At Ophelos we believe in a different way to deal with debt. One that puts empathy and understanding front and centre approaching our customers as individuals no matter what theyre going through.
For too long people in debt have borne the brunt of poor industry practices. Intimidating tactics time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile businesses suffer too. Poor customer experience translates to poor customer satisfaction high churn rates bad brand reputation and ultimately missed opportunities.
Thats why were taking a radically different approach. Pioneering an industry-first AI-native collections platform we build products that help individuals clear their debts in a way that suits them whilst providing businesses with an improved customer experience and game-changing insights into their customer base.
Since our launch in 2021 weve worked with some of the UKs leading companies including Octopus Scottish Power and Philips helping millions of people move toward a more stable debt-free 2023 we were acquired by Intrum Europes biggest credit management service and have begun the next phase in our growth expansion into 17 European markets over the next two years.
The Role - Analystics Lead
Were looking for an Analytics Lead to take ownership of our analytics function shaping how we use data to drive decision-making while building on a strong foundation laid by our Data & AI and Engineering teams.
This is a hands-on leadership role: youll contribute directly to our data models and dashboards guide analytics priorities and work closely with a small team of analysts to deliver impactful insights. Youll lead by example providing technical direction coordinating work and helping others succeed.
What youll be doing
Youll own the day-to-day direction of analytics work at Ophelos ensuring that models dashboards and metrics are accurate scalable and aligned with business goals. Youll support and coordinate the work of our analysts while also contributing directly to high-impact projects.
Youll:
- Set direction for analytics work translating strategy into clear actionable priorities across dashboards KPIs and models
- Guide and support a small team of analysts delegating tasks reviewing work and helping them deliver at a high level
- Contribute directly to core data models and dashboards building scalable reliable tools that empower decision-making
- Conduct and oversee deep-dive analyses to answer complex business questions and uncover new opportunities
- Promote consistency and clarity in metrics and tooling ensuring the right definitions and data sources are used across the business
- Collaborate closely with Product Engineering Client Success and Operations embedding analytics into both internal workflows and external-facing products
- Drive adoption and usage of BI tools helping stakeholders make faster better decisions through data
- Shape our client-facing analytics offering working with product and engineering to deliver insights to partners in scalable usable ways
- Help inform analytics hiring decisions and team growth in collaboration with the Head of Data & AI
What were looking for
Youre a strategic thinker whos just as comfortable getting into the details - building data models writing SQL and designing dashboards - as you are influencing business leaders. Youll likely have:
- 5 years experience in data analytics business intelligence or data strategy
- Proven experience building and maintaining data models and dashboards for decision-making at scale
- Strong SQL and python skills and experience working with large relational datasets
- Hands-on experience with BI tools (e.g. Looker Tableau Power BI)
- Experience with Databricks is nice to have but not required
- A track record of driving adoption of analytics tools and influencing decision-making
- Excellent communication skills
- Experience shaping client-facing analytics or data products is a strong plus
- Bonus: experience in fintech collections credit or consumer finance
We have put together our benefits to support all aspects of team life both inside work and outside of work:
- Private healthcare through Vitality
- 500 L&D budget
- 200 Working from home allowance
- Cashback on costs of the dentist opticians and more
- 25 days holiday
- Flexible Public Holidays (decide when to take time off)
- 30 days work from abroad
- Free access to counselling sessions through our EAP
- Flexible Working arrangement - work from home or from the office (dog friendly!!)
- Cycle to work scheme
- Company pension
Here at Ophelos we are committed to pay transparency. Thats why we share the salary range with every job posting.
Salary Range
80000 - 90000 GBP
About Our Team
Ophelos launched in June of 2021 backed by investors such as AlbionVC Connect Ventures and Fly 2023 we were acquired by Intrum Europes biggest credit management service. Our growing team has team helped build some of the worlds most successful businesses including the likes of Monzo Google Oracle ASAPP IBM and more in addition to pioneering innovative products sitting at the intersection of enterprise financial technology artificial intelligence and academia working with institutions such as Oxford University the University of Amsterdam and the University of Hong Kong.
Our Values
Supporting customers and businesses to improve their financial health is a long-term mission. Our company values act as our north star steering our every move as an organisation and are the backbone of our unique company culture. Our values and culture allow us to stay true to our larger purpose even as we continue to grow at a rapid pace.
Customers and Clients first We exist to help real people move through debt and to get clients paid back. This commitment drives how we design products deliver services and interact with customers and clients daily.
Dream big We have ambition and drive to succeed - were not just raising the bar were confidently asserting ourselves as the benchmark.
Get it done Were decisive and embrace a sense of urgency; we dont let opportunities get away from us. Wed rather act quickly and take informed risks iterating and learning as we go.
Win as one - We work as one team supporting each other and aiming for shared goals. At Ophelos the team isnt just individual departments - its all of us together. We challenge and support each other because we care about everyones growth and success.
Ophelos is committed to creating a diverse work environment and is proud to be an equal opportunity workplace providing equal employment and advancement opportunities to all team members. We are building an environment where every Ophelos team member can thrive feel a sense of belonging and do the best work of their careers. We value diversity and recruit hire and promote individuals solely based on talent qualifications competence and merit. We evaluate candidates without regard to race colour religion age sex sexual orientation gender identity national origin disability or other protected characteristics as required by law and as a matter of our company values.
GDPR Notice
When you apply to a job on this site the personal data contained in your application will be collected by Ophelos (Controller) which is located at 1 Finsbury Ave London EC2M 2PF and can be contacted by emailing Controllers data protection officer is Paul Chong who can be contacted at Your personal data will be processed for the purposes of managing Controllers recruitment related activities which include setting up and conducting interviews and tests for applicants evaluating and assessing the results thereto and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller which are the solicitation evaluation and selection of applicants for employment.
Your personal data will be shared with Greenhouse Software Inc. a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controllers behalf. Accordingly if you are located outside of the United States your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects the transfer will be subject to appropriate additional safeguards under. You can obtain a copy of the standard contractual clauses by contacting us at
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR you have the right to request access to your personal data to request that your personal data be rectified or erased and to request that processing of your personal data be restricted. You also have to right to data addition you may lodge a complaint with an EU supervisory authority.
Employment Type
Full Time
