Jupiter, FL - Account Manager

Company Overview

Established in 1952 Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial security HVAC calibration emergency response and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that will support your growth.

Position Summary

As an Account Manager you will oversee a key Marsden account in our local market. The Account Manager will execute a high level of customer care ensuring the cleanliness and appearance of the facility and will oversee the training and development of the team to provide a safe and respectful work environment for all.

Key Responsibilities

• Conducts daily building inspections to maintain a quality level that meets the customers and the Companys standards.
• Manages all associate-related matters including time and pay training safety discipline performance appraisals damage or theft complaints etc.
• Completes all documentation to include personnel action forms verbal or written warnings first report of injury incident report attendance verification opening requisitions etc.
• Knows and understands the budget for labor supplies and equipment of the facility. Reports adjustments in vacancies and other items affecting the budgets. Must be able to operate within a changing budget environment. Demonstrates ability to interpret and manage the annual budget review process for the facility.
• Maintains an inventory of cleaning products and supplies and ensures cleaning equipment is accurately inventoried and in safe working order.
• Responsible for the overall cleanliness and appearance of the facility.
• Manages 3 direct reports and a staff of up to 50 employees.
• Meets with the customer regularly and corrects any deficiencies within 24 hours

Skills and Qualifications

• Must have a coaching mindset and be a champion of your team
• Clearly and effectively formulate directions for others effectively conveying expectations and what success looks like
• Build authentic relationships within the organization with customers and with the community
• Strong employee and client focus
• Clearly demonstrates sound decision making and creative problem-solving skills
• Possess personal qualities of integrity credibility and commitment to organizational values
• Exceptional communication organizational and interpersonal skills with strong ability to make decisions
• Proficient written and verbal English communication
• Ability to work in a fast-paced environment with changing priorities

Education and Experience

• Minimum 3 years of janitorial facility service or similar service-based related experience
• Must have experience managing front line service industry employees
• Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals
• Previous budgeting and/or P&L experience preferred
• A pre-employment drug screen and criminal background check are required

Physical Demands

While performing the duties of this job the employee is frequently required to stand; walk; use hands to finger handle or feel objects and tools or controls; reach with hands and arms; climb stoop kneel or crouch; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus.

EEO Statement

Marsden provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race creed ancestry sexual or affectional orientation marital or veteran status color religion sex national origin age disability genetics status with regard to public assistance or any characteristic protected under federal state or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Required Experience:

Manager