Claims Advocate Manager

Are you a champion of exceptional client experiences skilled in transforming the client journey into a beacon of empathy and efficiency in the legal landscape

Do you have the creative vision to reinvent client engagement blending legal landscape and experience acumen with innovative outreach strategies

Can you navigate the intricate dynamics of a legal firm orchestrating the synergy between legal teams administrative staff and external partners to align with client success expectations

Is your approach to client experience underpinned by a blend of strategic thinking and heartfelt empathy

Final question: When faced with a challenge do you get excited or run away

** IMPORTANT: TO APPLY **

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Tabak Law is a rapidly expanding Social Security Disability Veterans Benefits Workers Compensation and Personal Injury law firm serving clients across the U.S.. Founded by Attorney Fred Tabak (40 years of legal experience) the firm has helped secure nearly $300million in benefits and compensation for over 20000 clients. With a strong value system built on empathy innovation unity growth thriving and service Tabak guides clients From Hardship to Hope.

Tabak Law maintains a nationwide network of skilled attorneys and is committed to elevating client dignity restoring justice and empowering lives. Their blog testimonials and accessible resources reflect their dedication to client education transparency and excellence.

What youll do:

• Department Oversight & Scaling - Manage daily operations for a 1520 person team double the current caseload (3000 active cases) ensuring structure resilience and fast-paced execution.
• Client Experience & Quality Control - Champion Tabaks mission of empathy and efficiency. Audit files and calls to ensure accuracy compliance and best-in-class client interactions.
• Team Leadership & Development - Recruit train coach and support team leads. Deliver performance reviews mentorship and corrective actions as needed. Model a no-ego highly accountable leadership style.
• Metrics & Performance Management - Track KPIsdaily tasks phone call activity case loads case revenue etc. Prepare and present weekly performance reports to senior leadership.
• Escalations & Compliance - Manage client escalations and ensure all deadlines and compliance requirements are met without compromise.
• Process Design & Implementation - Create intake structures call center-like workflows audit protocols and incentive systems. Develop and refine onboarding training and QA processes.
• Collaboration with Leadership - Work closely with Kristin Dow and Monica Irelan Karas to implement direction in a dynamic high-energy department full of evolving structures and responsibilities.

What were looking for:

• Experience & Background: 35 years managing team environments in high-volume call centers claims advocacy or customer-service-driven roles. Prior experience in VA Veterans Benefits law or VA call centers strongly preferred.
• Leadership & Culture Fit: Charismatic no-ego leader with strong emotional intelligence able to thrive amid rapid change. Collaborative humble and open to direction from senior management.
• Client Focus & Communication: Exceptional verbal and written skills. Advanced customer service mindset with empathy at the core. Ability to de-escalate situations and represent Tabaks brand of compassionate advocacy.
• Analytical & Detail-Oriented: Strong aptitude for quality control auditing metrics tracking phone monitoring call sampling compliance and deadline management.
• Technical Proficiency: Comfortable using phone systems case management software call monitoring tools and reporting platforms.
• Resilience Under Pressure: Thrives under stress thrives on juggling multiple priorities and embraces high-energy high-stakes environments.

Why you should work here:

• Mission-Driven Culture - Join a team committed to turning hardship into hope fostering empowering growth and giving back through service.
• Rapid Growth & Opportunity - Work in a department doubling in size and impact. Shape structure earn leadership visibility and grow quickly with incentives.
• Collaborative Environment - A culture built on unity. Expect to impact branding client engagement and operational excellence across the firm.
• Competitive Compensation & Benefits - Base salary $65k$70k with the potential for bonuses and rapid annual increases based on performance and impact.
• Work Schedule & Location - MondayFriday 40hrs/week fully onsite at the Racine office (with flexibility for remote days per team policy).
• Professional Growth - Access learning opportunities alongside seasoned leaders. Potential to build and lead a call-center style team.

Additional perks:

• Incentive plan based on KPIs (developed by the Manager).
• Discretionary year-end bonus.
• Career progression aligned with department expansion.
• Collaborative mentorship and direct access to firm leadership.

The Claims Advocate Manager will lead and transform the Claims Advocate department at Tabak Laws Racine WI office. As a pivotal leader you will implement structured processes oversee team performance and ensure top-tier client service in a high-volume fast-paced environment.