Sales & Service Coordinator
Sales & Service Coordinator
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Job Description
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Training & development
Employment Type: Full-Time
Compensation: Competitive hourly performance-based bonuses
Reports To: Director of General Services
- Lead Handling:
Answer incoming calls respond to new leads via text/email/phone and manage communication within our CRM and messaging platforms (Podium Housecall Pro Bpro). - Estimating:
Use our estimate templates and quoting software to prepare and send estimates to customers. Ensure accurate job scoping by communicating with the sales/ops team. - Scheduling:
Coordinate crew schedules confirm appointments and ensure all jobs are properly routed and prepped. - Customer Communication:
Send reminders confirmations and follow-ups. Handle inbound customer questions or issues with professionalism and warmth. - Invoicing & Payment:
Generate and send invoices track payment status and follow up as needed. - Team Support:
Keep things organized behind the scenes. Update lead tags maintain customer records and support reporting and KPI tracking.
- Strong communicator who can multitask and stay organized
- Confident using software tools like Google Sheets CRMs and messaging apps
- Comfortable working in a fast-paced seasonal business
- Experience in customer service admin or sales support preferred
- Bonus: Familiarity with Housecall Pro Podium Bpro or Zapier
- Be part of a fun fast-moving team with big growth goals
- Opportunity to grow into a leadership or full-time operations role
- Work in a company where your ideas matter and your impact is visible
- Flexibility in scheduling and performance-based bonuses
Do you like people Do people like you Then...
Its a great time to shine!
This is your opportunity to forgo a suit grab a Shine t-shirt and start helping people while making a living.Let your light shine!
You can be a light for people - helping them stay safe while enjoying and maintaining the largest financial investment of their lives - their homes. You can be a light to your own team of like-minded people. You can be a light in your community and provide the type of services that everyone loves and needs but dont have the time and expertise to get it done safely and correctly. Choosing to lead by serving is our passion.
Shine Window Care specializes in the following services:
- Window Cleaning
- Pressure Washing
- Gutter Cleaning
- Holiday Lighting
THE SHINE STORY: What started as one guy with a desire to create opportunities for others is now a nationwide family of businesses - working to spread light caring excellence and team 1998 Chris Fisher graduated college and set out on a journey to build a company. From one guy with a squeegee Shine is now a growing national franchise employing great people who make exceptional teams.
Our Franchises Need People Like YOU!
Whether you are already a window cleaning expert or have no experience at all we are looking for those who display strong character work ethic and are driven to be the best!Shine provides all the training technology support and know-how to help you get it done. You bring a smile and a heart for learning and the Shine business will work very well for you. Shine is the name we chose to describe the work we do the people that do it and the God we serve.
Our hope and intention is that our communities will see something different in us - something inspiring - something attracting.
Let your light shine!
Required Experience:
IC
Employment Type
Full-Time
