Hospital Emergency Dispatcher
Hospital Emergency Dispatcher
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Salary Not Disclosed
1 Vacancy
Job Description
City/State
Harrisonburg VAWork Shift
Third (Nights)Overview:
Sentara Health is seeking to hire a qualified individual to join our team as a Hospital Emergency Dispatcher.
This position is on-site in Harrisonburg Virginia.
Position Status: Hiring for full-time nights
Position Location: Rockingham Atrium- Harrisonburg VA
Standard Working Hours: 7:30PM - 6:00AM. 4 - 10 hour shifts. Rotating weekends. Must work 3 holidays.
Overview
Sentara Communications Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). Emergency Call facilitation will include but is not limited to receiving activating and tracking complex emergency alerts such as Security Facility and Medical Alerts. When processing emergency alerts in addition to making overhead announcements you will activate paging groups contact on-call providers and teams coordinate and track responses from physicians specialized nursing teams air and ground transport and others. Some of our most serious emergencies will include activating the Sentara Emergency Notification system for mass notifications. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees when needed and additional duties as assigned.
Previous healthcare and high-volume multi-line phone office setting experience preferred. Understanding medical terminology preferred. .
Education
High school diploma or equivalent
Certification/Licensure
No specific certification or licensure requirements
Experience
Two years customer service experience Required
Two years call center experience Required
Must have experience in emergency management and/or 911 emergency dispatch
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission to improve health every day this is a tobacco-free environment.
For positions that are available as remote work Sentara Health employs associates in the following states:
Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.
Employment Type
Full-Time
