Assistant Parts Manager
Assistant Parts Manager
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Job Description
Assistant Parts Manager - Goodson Acura
Description of the role: The Assistant Parts Manager will work closely with the Parts Manager to oversee department operations inventory management and customer service. Responsibilities: - Assist in managing parts inventory and ordering - Handle customer inquiries and provide recommendations on parts - Ensure accurate and timely fulfillment of customer orders - Implement effective pricing strategies and promotions - Collaborate with the service department to meet dealership needs - Conduct periodic inventory audits and address discrepancies Requirements: - Previous experience in automotive parts or dealership environment - Strong organizational and communication skills - Proficiency in inventory management systems - Ability to work in a fast-paced environment - Attention to detail and problem-solving skills Benefits: - Competitive salary - Health insurance - Paid time off - Employee discounts - Opportunity for growth and development
- Inventory Management:Assisting in maintaining accurate inventory levels ordering parts and managing stock to ensure availability for both service and retail customers.
- Customer Service:Providing excellent service to both retail and wholesale customers assisting with parts selection quotes and order fulfillment.
- Staff Supervision:Training mentoring and supervising parts department staff including Parts Representatives ensuring they are knowledgeable and efficient.
- Sales and Profitability:Assisting with setting pricing strategies tracking sales costs and inventory and contributing to the departments profitability.
- Department Organization:Maintaining a clean organized and efficient parts department including proper storage and stocking of parts.
- Communication:Interacting with service technicians shop foremen and other dealership staff to ensure smooth workflow and timely fulfillment of orders.
- Reporting:Providing regular updates on inventory sales and other key performance indicators to the Parts Manager.
- Compliance:Ensuring compliance with dealership policies and procedures as well as relevant federal state and local regulations.
Responsibilities
- Work with route drivers and ensure timely deliveries.
- Meet and assist the customer in a courteous and professional manner providing them with the information they need
- Answer telephone calls promptly and provide professional service ensuring the customers needs are met
- Ensure that incoming inventory is stocked in the correct location
- Maintain the parts department in a clean and organized manner
- Accurately price parts and accessories using the proper pricing source and keep the computer system up to date
- Informing customers of any current specials
- Demonstrates behaviors consistent with the Companys Values in all interactions with customers co-workers and vendors
Requirements
- Prior experience in a similar role preferably in an automotive service department.
- Strong customer service skills and the ability to remain professional in challenging situations.
- Excellent verbal and written communication skills.
- Attention to detail and strong organizational skills.
- Knowledge of automotive systems and repairs is an asset.
- Proficient computer skills including experience with service management software.
Benefits
At Goodson Acura we offer competitive compensation and benefits packages for our employees. We provide opportunities for career growth and development a supportive work environment and employee discounts on vehicles parts and services.
Required Experience:
Manager
Employment Type
Full-Time
