NC - Meck County - IT Support Technician II
NC - Meck County - IT Support Technician II
Posted on :
05-08-2025
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1 Vacancy
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Job Description
Job Summary:
The IT Support Technician will provide technical support in a service desk environment serving as the primary point of contact for technical support services. The role involves answering questions resolving technology-related issues responding to customer incidents and inquiries performing ticket resolutions and escalating tickets as needed. The technician will communicate and coordinate with end-users and other IT teams to resolve issues troubleshooting via telephone or remote technology.
The IT Support Technician will provide technical support in a service desk environment serving as the primary point of contact for technical support services. The role involves answering questions resolving technology-related issues responding to customer incidents and inquiries performing ticket resolutions and escalating tickets as needed. The technician will communicate and coordinate with end-users and other IT teams to resolve issues troubleshooting via telephone or remote technology.
Location: Charlotte North Carolina United States
Responsibilities:
- Manage user accounts including adding sub-roles setting up roles and updating security roles.
- Maintain lists of community services addresses and telephone numbers.
- Develop and maintain documentation for Knowledge Articles within the Knowledge Management Database (KMDB) using Service Now.
- Troubleshoot and resolve technical issues related to hardware software and network connectivity.
- Escalate unresolved issues to appropriate IT teams.
- Communicate effectively with end-users to understand their needs and provide timely solutions.
- Contribute to team success by actively participating in team goals.
- Maintain adaptability in new and emergency situations.
- Manage user accounts including adding sub-roles setting up roles and updating security roles.
- Maintain lists of community services addresses and telephone numbers.
- Develop and maintain documentation for Knowledge Articles within the Knowledge Management Database (KMDB) using Service Now.
- Troubleshoot and resolve technical issues related to hardware software and network connectivity.
- Escalate unresolved issues to appropriate IT teams.
- Communicate effectively with end-users to understand their needs and provide timely solutions.
- Contribute to team success by actively participating in team goals.
- Maintain adaptability in new and emergency situations.
Required Skills & Certifications:
- Minimum of three years of IT support experience or equivalent.
- Experience maintaining documentation for Knowledge Articles in Service Now.
- Knowledge of computer operations procedures Windows 10 and related platforms.
- Experience with software such as MSOffice O365 I.E. Chrome MS Outlook Service Desk Technology Adobe Writer OneDrive Skype for Business VM.
- Experience with personal computers local area networks and wide area networks.
- Valid North Carolina or South Carolina Drivers License.
- County Driving Privileges.
- Minimum of three years of IT support experience or equivalent.
- Experience maintaining documentation for Knowledge Articles in Service Now.
- Knowledge of computer operations procedures Windows 10 and related platforms.
- Experience with software such as MSOffice O365 I.E. Chrome MS Outlook Service Desk Technology Adobe Writer OneDrive Skype for Business VM.
- Experience with personal computers local area networks and wide area networks.
- Valid North Carolina or South Carolina Drivers License.
- County Driving Privileges.
Preferred Skills & Certifications:
- Knowledge of ITIL and ITSM environments.
- Knowledge of ITIL and ITSM environments.
Special Considerations:
- This is an onsite position in Charlotte North Carolina.
- This is an onsite position in Charlotte North Carolina.
Scheduling:
- Not specified.
- Not specified.
Employment Type
Full-time
Key Skills
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