Senior Engineer, ServiceNow Platform
Senior Engineer, ServiceNow Platform
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Salary Not Disclosed
1 Vacancy
Job Description
Title: Senior ServiceNow Engineer
Location: Hybrid Reston VA 20194 (Need Local)
Duration: 06 Months
Interview: Face to Face
Work Authorization: US Citizen or Green Card Only.
ServiceNow notes:
- Deep knowledge on ServiceNow Modules specifically - ITSM ITAM SecOPs GRC and TPRM modules.
- Greenfield implementation experience (this is also referred to as building from scratch - so they need to be hands-on and technical with customization/design of modules and building those from scratch
- In interview they have them talk about their CMBD experience (CMDB Asset Management Discovery Portal Incident Problem and Change Request Management processes).
- Asked a few questions regarding their leadership style operational type questions in regard to their processes/working with other teams
- Not looking for someone who has just overseen the process but is actually hands-on with everything. A few candidates they interviewed/reviewed I sent were more PM rather than an engineer
We are seeking an experienced Senior Engineer - ServiceNow Platform with deep technical expertise in IT Service Management (ITSM) IT Asset Management (ITAM) Platform Integrations Discovery. The ideal candidate will have proven experience designing implementing and managing complex ServiceNow platform solutions. This role will involve overall platform implementation driving innovation ensuring system optimization and responsible for solution design for platform delivery. Ideal candidates demonstrate strong leadership skills to guide technical teams and business stakeholders.
Key Responsibilities:
- Platform Strategy:
- Lead the overall design of the ServiceNow platform ensuring alignment with business goals and industry and technical best practices.
- Collaborate with business leaders stakeholders and technical teams to develop and implement innovative solutions using ServiceNow platform.
- Define platform roadmaps by ensuring scalability performance stability and audit compliance.
- Lead the design of workflows integrations and modules to extend the ServiceNow platforms capabilities.
- ServiceNow Implementation & Optimization:
- Drive the end-to-end implementation of ServiceNow solutions focusing on Core foundation ITSM ITAM SecOPs GRC TPRM and other relevant modules.
- Manage platform upgrades and ensure all applications are optimized and adhere to enterprise security and compliance standards.
- Provide technical guidance to configure customize and develop on the ServiceNow platform based on business needs.
- Manage the documentation of solutions internal technical and process knowledge base materials and training of process owners and stakeholders.
- Leadership:
- Provide process governance and technical best practices.
- Providing mentorship and guidance for a team of ServiceNow engineers
- Work closely with cross-functional teams (IT Security Engineering Finance HR) to drive adoption and ensure platform success.
- The ability to meet strict deadlines and other targets both individually and as the leader of multiple teams strong decision maker.
- Stakeholder Engagement & Communication:
- Engage with executive leadership and management to understand business objectives providing solutions that deliver tangible value and measurable outcomes.
- Coordinate with ServiceNow team management to ensure clear communication regarding project status challenges and milestones.
- Continuous Improvement:
- Establish technical governance and best practices to continuously improve platform performance and operational efficiency.
- Stay current with the latest ServiceNow trends releases and best practices proactively applying new technologies and functionalities to enhance the platform.
- Create a safe space for engineering team members to experiment with technical solutions that may solve organizational problems.
Required Qualifications:
- Experience:
- 10 years of experience with ServiceNow including deep technical expertise in ITSM ITAM SecOPs GRC and TPRM modules.
- Strong experience in architecture and design of ServiceNow platform implementations including workflows custom apps and integrations.
- Proven experience leading technical teams process governance and delivering large-scale projects.
- Technical Skills:
- Proficiency with scripting languages (JavaScript Glide etc.) in the context of ServiceNow platform development and Service Portal (HTML CSS AngularJS SASS Bootstrap)
- Strong understanding of CMDB Asset Management Discovery Portal Incident Problem and Change Request Management processes.
- Experience integrating ServiceNow with external systems via REST/SOAP APIs Integration Hub and Spokes.
- Nice to have Perl and Python programming in Linux environment.
- Experience with Agile Scrum and Kanban development methodologies.
- Leadership & Communication:
- Demonstrated ability to mentor technical teams ensuring a collaborative and high-performance culture.
- Excellent verbal and written communication skills with the ability to present complex technical concepts to business leaders and stakeholders.
- Education/Certifications:
- Bachelors degree in IT Business or related field preferred or equivalent work experience.
- ServiceNow Certified Implementation Specialist (ITSM ITAM or similar).
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ITIL v3/v4 certification is a plus.
- Certified Technical Architect (CTA) is a big plus.
Employment Type
Full-time
