international calling ( work from home)
international calling ( work from home)
Posted on :
05-08-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
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elecaller also known as a telephone operator or call center representative is responsible for making and receiving phone calls to engage with customers or clients promoting products or services generating leads gathering feedback or providing support. They are the voice of a company interacting directly with customers to build relationships resolve issues and drive sales.
Key Responsibilities:
Outbound Calling: Making calls to potential customers to introduce products or services explain their benefits and generate interest.
Inbound Call Handling: Addressing customer inquiries resolving issues and providing support to existing or potential customers.
Lead Generation: Identifying potential leads through various methods and following up to convert them into sales.
Sales and Conversions: Persuading customers to make purchases or schedule appointments.
Customer Relationship Management: Maintaining accurate call logs updating customer records and following up to ensure customer satisfaction.
Product Knowledge: Staying updated on product information services and industry trends.
Complaint Resolution: Addressing customer complaints professionally and providing solutions.
Target Achievement: Meeting daily or weekly call targets and contributing to team performance.
Feedback Collection: Gathering customer feedback to improve products services and overall customer experience.
CRM Updates: Maintaining accurate records of interactions in the customer relationship management (CRM) system.
Compliance: Ensuring adherence to telecalling scripts and company policies.
Required Skills and Qualifications:
Excellent Communication Skills: Strong verbal and written communication skills are crucial for engaging with customers effectively.
Persuasiveness and Negotiation Skills: Ability to persuade customers handle objections and close sales.
Active Listening: The ability to attentively listen to customer concerns and provide appropriate responses.
Problem-Solving Skills: Effectively resolving customer issues and finding solutions.
Adaptability: The ability to adjust communication style based on different customer personalities and situations.
Technical Proficiency: Familiarity with CRM software telephone systems and other relevant technologies.
Data Entry Skills: Accurate record-keeping and documentation of customer interactions.
Patience and Resilience: The ability to handle rejection and maintain a positive attitude.
Sales Experience (Preferred): Previous experience in sales or customer service roles is often preferred.
Employment Type
Full Time
Key Skills
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