IT Technician
IT Technician
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1 Vacancy
Job Description
The Bel Group is a major player in the food industry through portions of dairy fruit and plant-based products and one of the world leaders in branded cheeses. Its portfolio of differentiated and internationally recognized brands includes The Laughing Cow Kiri Babybel Boursin Nurishh PomPotes and GoGo squeeZ as well as some 30 local brands. Together these brands helped the Group generate sales of 3.74 billion in 2024.
Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process Then Bel is made for you!
Are you bold pragmatic and determined Do you want to contribute to the transformation of an international agri-food company Them come join us and measure the impact of your talent and energy in realizing an ambitious and sustainable company project!
#IWorkForAllForGood
Job Title: IT Technician
Reports to: IT US Squeeze Infrastructure Manager
Location: Grawn TVC
Job Summary:
The Local IT Technician provides support to users in our plant and managing L1 tickets and is involved on some projects helping project managers.
Job Responsibilities & Tasks:
Manage production and operations technical services
o Install or repair computers with standardized applications and networking software diagnosing and solving problems that develop in their operations.
o Install and configure local area data communications networks which may carry data voice and video communications following organization standards.
o Manage servers system and VoIP following the technical plans.
o Install troubleshoot and support various printers HP and Zebra
o Install troubleshoot and support Axel (Thin Client) units
o Create and Maintain Standard Operating Procedures/Documentation
Maintain a high level of customer service
o Respond to user questions and explain the operation of network applications and equipment.
o Train and interact with end-users and training on equipment software process etc.
o Capacity to take over other sites issues (Toronto NYC Nampa or BEL sitess)
o Maintaining a good ticket management (request incident security topics).
o Managing stock on your site.
Quality
o CMDB maintaining a good quality of the information of the site (IPAM Computer Software equipment)
o Work toward compliancy conformity and IT hygiene: AD object Computer update CMDB CI Computer Renewal computer.
o Backlog quality: Provide the services and solve the incidents respecting the defined service level agreements
All other duties as assigned
Key Performance Indicator (KPI):
Response and resolution time for every ITSD ticket
Dashboard on PC compliancy Dashboard on hardware asset management
Position Requirements:
EDUCATION
Associate degree in IT or Computer Science minimum required.
EXPERIENCE
3 Years of information Systems Experience supporting general help desk
Prior Manufacturing experience is a plus but not required
Prior Food industry experience is a plus but not required
SKILLS
Team player with the ability to learn quickly stay organized and highly motivated
Excellent written and verbal communication skills
Experience with standard office tools: Microsoft Office Windows Acrobat etc.
Prior experience with Cisco switches/VoIP/Wi-Fi is a plus.
Experience with Ivanti is a plus.
Experience with Avaya IP Office / is a plus.
Ticket System ServiceNow experience is a plus.
Experience or sensitivity on security is a real plus.
Ability to work in matrix environment with minimal supervision.
PHYSICAL & TRAVEL REQUIREMENTS
Must be able to work in normal office conditions and in the manufacturing plant.
Must be able to work a minimum of 8 hours per day and be on his/her feet for extended periods of time.
Must be able to lift up to 40 lbs.
If you think that this job is for you please click now on the button Apply. The recruitment team of your site will contact you very soon.
Required Experience:
IC
Employment Type
Temp
