Technical Analyst 2-Support
Technical Analyst 2-Support
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Job Description
As a Technical Solution Analyst II your role involves conducting investigations on front-end applications. This includes capturing information applying fix tools shadowing end users and testing workflows internally and externally. Backend techniques to be used including gathering log files querying tables updating database fields and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes activities resolutions and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. Youll strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individuals.
We require the candidate be efficient in SQL.
Career Level - IC2
Responsibilities
- A minimum of 3 years of related work experience and a bachelors degree including:
An academic qualification in computer engineering computer science information systems software engineering or a related field.
Preferred Qualifications:
- 3-6 years of experience in application support client/customer support incident management problem management and change management.
- Knowledge of SQL.
- Readiness to work during the shift from 5:30 PM to 2:30 AM IST.
- Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe.
- Good to have Healthcare EMR experience but not mandatory
Prospective employees need to be ready to work different shifts and provide on-call support
Qualifications
Career Level - IC2
Required Experience:
IC
Employment Type
Full-Time
