Security Incident Manager
Security Incident Manager
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Job Description
Position Description:
Title: Security Incident Manager
Location: Bangalore Hyderabad Pune Mumbai and Chennai
Shift: Morning Shift
Experience: Min 3 years of relevant experience in Security Incident Management Remedy ticketing systems
Role Description
The Incident Management is member of the CGI Global Security Operations Center Security Operations team.
As an Incident Manager you are part of a dynamic team that works to ensure efficient and timely coordination of security events. The Incident Manager is responsible for the assignment follow up and closure of security incidents assigned to the GSOC. This position offers flexible work hours experience with multiple industry leading security tools and exposure to CGI upper management. The Incident Manager demonstrates an in-depth understanding of Incident addition this position requires the ability to communicate in both verbal and written forms technical information in a non-technical manner.
Key Responsibilities
Triage security incidents assigned to GSOC
Review and reassign security incidents requiring action from technical teams external to GSOC
Manage unresolved severity 1 2 and 3 security events and incidents in a timely manner until resolution
Provide regular updates to Global Security team and business management
Coordinate technical conference calls to facilitate resolution of security incidents
Monitor actions to investigate and remediate security incidents in systems and services
Assist with and coordinate the implementation of agreed upon remedies and preventative measures
Accurately document overall progress and resolution of security incidents
Identify gaps and propose improvements on day to day security incident handling processes
Education
Any IT or Cyber Security degree is an asset
Certifications
ITIL Certified is an asset
EC-Council Certified Incident Handler certification is an asset
SANS Certified Incident Handler (GCIH) certification is an asset
Experience
The candidate should have expertise and experience (3 years) in at least two of the following areas:
Incident Management
Security Incident Management
Experience with Remedy ticketing systems
Knowledge of IT Service Management with specific emphasis on Incident Management
5 to 7 years of experience in an IT or Security support environment (SOC helpdesk network/server administrator etc.)
Key Skills and Competencies
Excellent English communication skills both written and oral
Strong leadership skills along with strong analytical skills
Strong Organizational skills
Attention to detail
Ability to operate with minimal supervision including the capability to prioritize incidents
Availability to work flexible hours during the day (between 7 am and 6 pm)
Availability to participate in on-call rotation
Ability to convey complex topics in a clear non-technical manner
Comfortable speaking with senior management
Skills:
- Incident Management
- IT Service Management
- Security Operations Center
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Manager
Employment Type
Full-Time
