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Hotel Waterpark Manager

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1 Vacancy
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Job Location drjobs

Storm Lake, IA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Kings Pointe Resort in Storm Lake IA is currently accepting applications for a Resort Waterpark Manager. This full-time salaried position plays a critical role in maintaining a safe engaging and guest-focused environment while also contributing to overall resort operations and direct reporting to the General Manager. The ideal candidate will bring prior supervisory experience a hands-on leadership style and a passion for delivering outstanding guest experiences in a fast-paced setting and ability to work as the business demands including nights weekends and holidays.

Responsibilities include but are not limited to:

  • Waterpark Operations:
  • Oversee the day-to-day operations of both the indoor and outdoor waterparks.
  • Ensure all attractions pools and water features are maintained clean and compliant with safety and health regulations.
  • Collaborate with maintenance and engineering teams on preventative maintenance schedules and timely resolution of equipment issues.
  • Monitor guest satisfaction within the waterpark address concerns and implement solutions to continuously improve the experience.
  • Team Leadership & Staffing:
  • Recruit train schedule and supervise a team of lifeguards attendants and support staff.
  • Conduct ongoing training and certifications including lifeguard recertifications and emergency response preparedness.
  • Support a culture of safety accountability and guest service.
  • Ensure all team members adhere to resort policies procedures and brand standards.
  • Support team engagement through ongoing recognition coaching and accountability.
  • Guest Experience:
  • Be visible and approachable in the waterpark to ensure guest satisfaction and employee engagement.
  • Respond to guest feedback and incident reports professionally and in a timely manner.
  • Serve as the waterpark ambassador promoting a welcoming safe and family-friendly environment.
  • Administrative & Financial Oversight:
  • Assist in the development and execution of the departments annual budget including labor forecasting supply purchasing and revenue goals.
  • Manage inventory and ordering of supplies (e.g. pool chemicals uniforms equipment) while maintaining appropriate par levels.
  • Monitor payroll and control labor costs in accordance with business demand.
  • Safety & Compliance:
  • Ensure compliance with all local state and federal guidelines including OSHA and Department of Health standards.
  • Maintain accurate records for water testing chemical usage incident reporting and lifeguard certifications.
  • Lead or participate in resort safety committee meetings and emergency training drills.
  • Resort Collaboration:
  • Communicate and coordinate with other resort departments including Front Desk Housekeeping F&B and Activities to support overall guest satisfaction.
  • Participate in manager-on-duty rotations especially during peak periods holidays and weekends.
  • Be a positive role model who leads by example is approachable and embraces a hands-on leadership style.
  • Stay informed of industry trends and innovative waterpark programming ideas to enhance the guest experience.
  • Personally adhere to all policies and procedures as identified within the employee handbook and S & L Hospitality guidelines. Maintains overall Confidentiality of information as it relates to the brand S & L Hospitality and ownership.
  • Alternate On Call weekends with General Manager or participate in Manager on Duty program if applicable.
  • Participate in quarterly Safety Committee meeting as requested by the hotel General Manager.
  • Follow all safety and security related guidelines and practices as required by the management company and/or the brand. Participate in any safety related training programs throughout the year (i.e. HazCom Blood Borne Pathogens Emergency Evacuation etc.) as required by the brand.
  • Enhance overall job knowledge by participating in approved educational opportunities as approved by hotel General Manager; reading professional publications; maintaining personal networking as time allows; and participating in professional organizations as approved by the General Manager.
  • Be approachable
  • Be hands on. Lead by example.
  • Any other duties responsibilities or special assignments as requested by the General Manager.

Qualifications:

  • 2 years of management experience in a waterpark aquatic center hospitality or similar recreation environment.

  • Lifeguard Instructor certification (or willingness to obtain) and then required to maintain throughout employment.

  • Strong understanding of water safety maintenance protocols and staff training procedures.

  • Ability to work flexible hours including weekends evenings and holidays as business demands.

  • Excellent interpersonal communication and organizational skills.

  • CPR First Aid and AED certification (or ability to obtain upon hire and then required to maintain throughout employment).

This position is subject to successful completion of a background check as it relates to the role.

Benefits as such:

For all team members:

  • Eligibility to enroll in the 401(k) after 6 months of service.
  • 100% match at 3% contributions 50% up to 5%.
  • Paid Time Off Sick & Vacation
  • Holiday Pay
  • Growth and development opportunities with us as a company potentially at the same property or transferring to another one of our properties.
  • Travel discounts available through Choice Brand Hotels Hilton and Marriott as well as at our independent properties.

For regular full time team members/leadership team:

  • We offer medical dental and vision insurance as well as opportunities to enroll in STD LTD critical illness accident and/or life insurance as well as flex spending.

Required Experience:

Manager

Employment Type

Full-Time

Company Industry

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