RCC Sales Optimization Program Manager
RCC Sales Optimization Program Manager
Posted on :
05-08-2025
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1 Vacancy
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Job Description
The successful candidate will lead the way for RCC teams to have their needs prioritized in capital projects and non-capital initiatives. This role will collaborate with project teams on high-level requirements and strategies for projects that impact global teams and provide sign-off on final designs on behalf of RCC. The ideal candidate will ensure the highest level of customer experience is maintained in a globally-consistent manner that scales across Apples presence on the Apple Store App and key third-party develop deliver and operationally manage programs that will improve the customer experience and drive RCC performance. Lead communications at an executive level while being in the details of all aspects of assisted sales and support programs. Communicates to include updates on program work streams highlighting the impact on the business and key priorities. Partner closely with RCC leadership GRS teams OPS Finance and external marketplace :- Assess current business processes for improvement opportunities to assist in the creation and ongoing maintenance of the RCC roadmap for both capital and non-capital work- Consult with Project Teams on high-level requirements and strategies that impact RCCs strategic marketplace teams ensuring the highest level of customer experience in a scalable manner- Collaborate with the technical and business teams to ensure systems are ready for new product launches aware optimized to drive desired business outcomes- Build strong relationships with all key cross-functional partners and contribute to an inclusive environment by respecting each others differences and having the curiosity to learn- Monitor operational metrics on a daily weekly monthly and quarterly basis and participate in quarterly and annual business planning and forecasting reviews
- 7 years experience of program and/or project management
- 3 years demonstrated experience working in a global capacity
- Ability to communicate quickly and effectively vertically and horizontally throughout the organization at all levels and across multiple teams
- Consistent track record of prioritizing multiple projects and meeting deadlines; focusing on the most important project in a constantly evolving environment
- Thrives in a fast-paced ambiguous environment operating at both strategic and tactical levels
- Proven analytical skills and data-driven decision making including quantifying results of strategic and tactical initiatives
- Relevant degree or equivalent e-Commerce experience
- Passionate and self-motivated with excellent organizational and time management skills
- Ambitious and self-directed with exceptional decision-making abilities and a passion for the customer experience
- Contact center experience
- BA/BS in related filed or equivalent experience MBA/MA or advanced degree preferred
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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