IN-Senior Associate|| Application Support - Power Automate & UI path || IN_IT_ Services CO|| IFS || PAN India
IN-Senior Associate|| Application Support - Power Automate & UI path || IN_IT_ Services CO|| IFS || PAN India
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Internal Firm Services - OtherManagement Level
Senior AssociateJob Description & Summary
At PwC our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance troubleshooting issues and implementing security measures.In service management at PwC you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality availability and reliability manage the business and delivery of services and lead service recovery in case of major incidents.
*Why PWC
At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.
Job Description & Summary:
A career within Information Technology focusing on Power Automate and UiPath involves managing and resolving complex issues related to automated processes. The role involves designing developing and maintaining efficient RPA solutions while collaborating with stakeholders and ensuring adherence to best practices.
Responsibilities:
- Configure and maintain sophisticated Power Automate flows and UiPath bots to integrate with diverse systems.
- Ensure seamless integration and interoperability between automated solutions and existing IT infrastructure.
- Troubleshoot and resolve technical issues related to automation workflows and integrations.
- Design and develop new automation solutions or enhance existing ones.
- Monitor the performance of automated processes and identify areas for improvement.
- Create and maintain technical documentation for RPA solutions.
- Collaborate with business users developers and IT teams to understand requirements and ensure smooth operation.
- Provide training and support to end-users on utilizing RPA solutions and troubleshooting basic issues.
- Ensure quality by supporting coding and architectural standards and thorough unit testing
Mandatory skill sets:
- Strong technical skills in UiPath and Power Automate.
- Deep understanding of both platforms including their respective features components and development environments.
- Understanding of cloud services and platform-as-a-service (PaaS) offerings.
- Familiarity with ticketing systems and support tools
Preferred skill sets:
Relevant Certification from UiPath and Microsoft on Power Automate
Years of experience required:
6 years and above.
Education qualification:
Any UG/PG
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor Degree Master DegreeDegrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Platform as a Service (PaaS)Optional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Communication Communications Planning Conflict Resolution Contract Management Contract Negotiation Creativity Crisis Management Customer Relationship Management Customer Service Excellence Customer Service Management Developing Service Standards Embracing Change Emotional Regulation Empathy Escalation Management Inclusion Information Technology Infrastructure Library (ITIL) Intellectual Curiosity Internal Communication (IC) Issue Management IT Business Strategy 24 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior IC
Employment Type
Full-Time
