IT Technician 2 - College of Engineering

The University of Nevada Reno is seeking an IT Technician2 to join the College of Engineering providing end-user support and systems administration for faculty staff students and administrative units. The successful candidate will deliver technical assistance for hardware software and network issues; install configure maintain and repair computer systems and related equipment; and support daily IT operations to ensure reliable access to campus computing resources.

Responsibilities also include troubleshooting technical problems managing and tracking help desk tickets via TeamDynamix and offering remote desktop support. Additionally the role assists with server and lab environment administration software license renewals and installations system updates imaging lab computers for each semester and coordinating with the IT manager on updates compliance and integration efforts.

The position also involves inventory managementtagging tracking and reporting on hardware and software assetsand collaborating with vendors and procurement staff for equipment orders and warranty tracking. Routine preventive maintenance system performance monitoring and lifecycle management of IT equipment ensure systems remain secure and operational.

This position plays a critical role in identifying and resolving technical issues or escalating them appropriately while maintaining open communication with the IT manager.

Required Qualifications

• Graduation from high school or equivalent and three (3) years of experience utilizing the fundamentals of typical computer systems operating systems applications and peripherals one year of which must have included IT work experience in a user support role; OR

• One (1) year of relevant experience as an IT Technician I in Nevada State service; OR

• An equivalent combination of education and experience as described above.

Preferred Qualifications

Candidates with experience in academic or educational environments are encouraged to apply bringing familiarity with Help Desk operations Remote Desktop Services ticket tracking/resolution and hardware/software licensing procedures.

Candidates proficient in clientserver systems and networking including imaging/reimaging lab computers and managing user accounts and permissions through Active Directory.

Candidates with skills in preventative maintenance and full lifecycle IT equipment management including system performance monitoring across multiple locations.

Schedule

The typical work schedule is Monday through Friday from 8:00 am to 5:00 pm; this is subject to change based on organizational needs.

Compensation Grade

Grade 28 (Entry Step 01 $23.95/hr. Step 03 $25.99/hr.)

In classified service salary is in Grade and Step. The Step is determined based on the Nevada Administrative Code. Salary placement above a Step 01 at initial appointment is determined based on the recruitment the candidates qualifications internal equity and budgets. A request to accelerate salary must be approved by Human Resources and abide by the Nevada Administrative Code.

A background check will be conducted on the candidate(s) selected for hire.

HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty members first day of employment.

References will be contacted at the appropriate phase of the recruitment process.

Applicants hired on a federal contract may be subject to E-Verify.

As part of the hiring process applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

For positions that require driving evidence of a valid drivers license will be required at the time of employment and as a condition of continued employment.

Schedules are subject to change based on organizational needs.

The University of Nevada Reno is committed to providing a place of work and learning free of discrimination on the basis of a persons age (40 or older) disability whether actual or perceived by others (including service-connected disabilities) gender (including pregnancy related conditions) military status or military obligations sexual orientation gender identity or expression genetic information national origin race (including hair texture and protected hairstyles such as natural hairstyles afros bantu knots curls braids locks and twists) color or religion (protected classes).

About Us

The University of Nevada Reno is a leading public research university committed to the promise of a future powered by knowledge. Founded in 1874 as Nevadas original land-grant university the University serves more than 23000 undergraduate and graduate students from all 50 states and 63 countries.

Classified by the Carnegie Classification of Institutions of Higher Education as an R1 (Very High Research) university it is also recognized in the Carnegie Community Engagement classification. The University is also ranked by U.S. News & World Report among the Best National Universities and Best National Public Universities. It also ranks in the top tier of the WSJ/Times Higher Education World University Rankings and the New York Times Top Colleges for Economic Diversity.

Since 2009 nearly $1 billion has been has invested in advanced labs facilities and residence halls on the main campus. The University is home to Nevadas first medical school the University of Nevada Reno School of Medicine and the Wayne L. Prim Campus at Lake Tahoe where education research and creative work thrive in a stunning mountain setting. The University delivers on its original land-grant mission with outreach across the state through the University of Nevada Reno Extension Nevada Agricultural Experiment Station Nevada Bureau of Mines and Geology Nevada Small Business Development Center the Nevada Seismological Laboratory and Wolf Pack Athletics.

The main campus is in Reno Nevada a burgeoning global technology hub with a vibrant midtown and downtown. Found where the high desert of the Great Basin meets the High Sierra and Lake Tahoe the beautiful 290-acre main campus is also a Nevada State Arboretum. The Universitys physical infrastructure is expanding with ongoing construction of the newly named John Tullock Business Building set to open in fall 2025. Groundbreaking is also planned for a new State Public Health Laboratory Building on campus alongside the recent acquisition of 16 parcels near campus known as University Village to provide affordable housing for graduate students and early career faculty.

Collaborating with world-renowned organizations the University fosters innovation through initiatives such as the Digital Wolf Pack partnership with Apple which ensures equitable access to technology for students providing new incoming freshman or transfer students with an iPad Air and accessories. Googles TechWise initiate is an 18-month program that fully supports undergraduate students in becoming entry-level software engineers by graduation.

In 2023 the U.S. Department of Commerces Economic Development Administration (EDA) announced that Nevada led by the University of Nevada Reno was named one of the inaugural 31 RegionalTechnology and InnovationHubs (TechHubs).Nevada was selected from a competitive pool of 489 applicants from across the United States and its Tech Hub will strengthen Americas lithium batteries critical elements and other electric vehicle materials industry sectors within the state.

Through its commitment to high-impact education world-improving research and creative activity and outreach thats transforming Nevadas communities and businesses the University continues its 150-year tradition of benefitting our state nation and world.

The University recognizes that diversity promotes excellence in education and research. The inclusive and engaged community on campus recognizes the added value that students faculty and staff from different backgrounds bring to the educational experience.

Today the University delivers on its original land-grant mission of access to education and knowledge by investing in the academics facilities support engagement and vibrant campus life that promote our diverse students cognitive growth and academic achievement all while remaining one of the best values in American higher education.