Office Manager
Office Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Are you the operational heartbeat of a boutique firm someone who thrives in a hands-on people-first environment
Can you con
fidently manage the moving parts of a 10-person office from QuickBooks and scheduling to culture and client coordination
Do you bring experience managing small teams and supporting leaders directly especially in legal or professional services
Final question: When faced with a challenge do you get excited or run away
** IMPORTANT: TO APPLY **
If you have any questions please email only.
- Please do not reach out through our websites contact information (telephone email or web chat) or via direct messaging on any social media platform.
To Apply: Submit your application by clicking the Apply button and applying on the Crisp Recruit page that opens.
**RECRUITERS DO NOT CONTACT**
Stephens Law is a boutique personal injury firm in Fort Worth Texas led by founding attorney Jason Stephens. With a focus on catastrophic and wrongful-death cases including high-stakes commercial-vehicle litigation the firm combines strategic aggressive case pursuit with compassionate client care. Over the past two decades Stephens Law has recovered more than $250 million for clients including several record setting verdicts and settlements.
Operating from a beautiful headquarter office in Fort Worth with satellite offices in Weatherford and Mineral Wells the firm maintains a low-volume high-impact caseload to ensure personalized attention and exceptional results .
Were hiring an Office Manager to support daily operations and work hand-in-hand with Jason Stephens. Youll manage schedules handle QuickBooks support team needs and ensure the firm runs like a well-oiled machine. The ideal candidate brings experience from a small firm or professional office setting knows how to manage people and processes and can keep things running without constant direction.
What Youll Do:
Office & Operational Oversight
- Oversee daily operations and ensure smooth office function for a team of 10
- Coordinate vendors tech tools supply orders and office maintenance
- Manage team calendars meeting coordination and internal communications
Team Leadership & Culture
- Mentor and support cross-functional teams including intake pre-litigation and paralegals
- Facilitate weekly team check-ins and promote open communication
- Help plan lunches celebrations and ongoing team engagement initiatives
- Support career growth and accountability in a collaborative office environment
Financial Management & Reporting
- Manage QuickBooks entries invoicing reimbursements and expense reports
- Work with the firms CPA to oversee budgeting forecasting and financial reporting
- Assist in creating monthly financial dashboards to track settlements revenue growth and cost efficiencies
Client Experience & KPI Oversight
- Enhance client satisfaction by helping refine welcome packages and client journey touchpoints
- Track KPIs like case cycle times profitability % and team productivity
- Support initiatives like referral programs review generation and community outreach
Cross-Departmental Coordination & Special Projects
- Coordinate all-hands meetings marketing check-ins and operational reviews
- Collaborate with external vendors and partners on firm initiatives
- Lead or support firm projects that boost efficiency and service delivery
What Were Looking For:
Professional Experience
- 35 years of experience in office management or operations ideally within legal or personal injury law; high-caliber OMs from other industries are welcome as well.
- Proven P&L ownership and cross-functional leadership with hands-on experience in HR marketing sales support and client-facing operations.
Technical & Strategic Acumen
- Advanced proficiency with QuickBooks CasePeer (or similar CRMs) Lead Docket (or similar Intake platforms) and modern AI tools
- Track record of implementing scalable SOPs data-driven decision-making and proactive problem-solving.
Leadership & Communication
- Exceptional ability to inspire mentor and hold teams accountable in a collaborative boutique-firm environment.
- Excellent presentation and stakeholder-management skills capable of translating complex strategies into clear action plans.
Cultural Fit & Values Alignment
- Deep commitment to integrity empathy and client-first serviceensuring every process enhances client outcomes.
- Ability to operate autonomously with a results-driven mindset yet readily collaborate as part of a close-knit executive team.
Why You Should Work Here:
- High-Impact Leadership: Shape the operational backbone of a firm that prioritizes quality over quantity ensuring every client receives personalized attention.
- Strategic Partnerships: Work directly with seasoned trial attorneys and paralegals to drive case outcomes and firm growth.
- Innovative Environment: Pioneer AI and process innovations in a legal setting with autonomy to implement cutting-edge solutions.
- Professional Growth: Broaden your expertise spanning finance HR marketing and client services within a supportive collaborative culture.
Additional Perks:
- PTO & Holidays:
- 10 days PTO
- Firm-observed major holidays
- Year-end reset break
- Health Insurance:
- 100% employer-paid PPO coverage (for individual)
- Additional Perks:
- Occasional company-sponsored lunches and ongoing professional development support.
- Incentive Structure:
- Firm Goals and Objectives Achievement:
- A combo of quantitative and qualitative responsibilities including but not limited to:
- Increasing case value
- Improving client experience via measurable NPS-like score
- PnL outcomes and reducing cost waste
- EOY bonus based on overall firm performance
If youre energized by the idea of shaping best-in-class processes mentoring high-performing teams and partnering closely with trial attorneys to deliver life-changing outcomes Stephens Law wants to hear from this pivotal role youll wield your operational expertise to introduce efficiencies spearhead AI-driven solutions and continually refine every touchpoint of the client journey ensuring our firm remains synonymous with excellence and integrity.
Required Experience:
IC
Employment Type
Full Time
