Lab Customer Svc Rep II
Lab Customer Svc Rep II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Answer incoming calls gathering and documenting appropriate customer information.
- Communicate customer needs to the appropriate lab department or team for resolution and action.
- Obtain and convey appropriate information from/to customers documenting in call tracking system to resolve laboratory testing issues. and register patients via OneContact by collecting and documenting demographic and financial information. Appropriately activate convert and discharge visits on one contact. Register appropriately following the Corporate Registration Process.
- Work with sales/marketing team Courier dept. Phlebotomy dept. and Lab to resolve issues.
- Provide information to customers regarding patient test results and status of test results.
- Call critical and stat laboratory results and document communication in appropriate system.
- Investigation and resolution of laboratory issues properly documenting in Laboratory LIS system.
- Answer client questions regarding special test requirements/arrangements scope of services offered concerns related to test orders and results.
- Relay information and requests to customers in the form of patient reports requisitions and faxes.
- Required High School Diploma or equivalent
- 1 year of relevant experience Required
- Microsoft/ Windows experience type 30 wpm. Required
How Corewell Health cares for you
Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE - Research Building - 3811 W 13 Mile Road - Royal OakDepartment Name
Lab - Reference Customer Service - CH East - North - Royal OakEmployment Type
Full timeShift
Evening (United States of America)Weekly Scheduled Hours
40Hours of Work
2:00-10:30pDays Worked
Monday- FridayWeekend Frequency
Every fourth weekendCURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drug-free workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.
An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Employment Type
Full-Time
