Professional, Soft Services

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Job Title:Assistant Facility Manager Soft Services

Location:On-site (e.g. Bengaluru)

Reporting To:Facility Manager / Soft Services Manager

Purpose of the Role:

To ensure smooth delivery of soft services (housekeeping front office mailroom pantry etc.) at the facility maintaining high standards of cleanliness hospitality and client satisfaction.

Key Responsibilities:

• Housekeeping & Cleanliness:
  • Supervise housekeeping staff and ensure cleanliness standards are met.
  • Conduct regular facility rounds to identify and resolve issues.
  • Coordinate with vendors for service quality and issue resolution.
• Front Office & Helpdesk:
  • Oversee front office operations ensuring professional visitor handling.
  • Manage helpdesk operations and escalate unresolved issues.
  • Prepare and manage shift rosters for front desk and helpdesk staff.
• Mailroom & Pantry Services:
  • Ensure timely and accurate mail distribution.
  • Monitor pantry services and coordinate with vendors for supplies and hygiene.
• Vendor & Staff Coordination:
  • Liaise with service vendors for performance reviews and improvements.
  • Conduct regular meetings with vendors and internal teams.
• Compliance & Safety:
  • Ensure adherence to health safety and hygiene standards.
  • Maintain documentation and reports as per audit and compliance requirements.
• Client & Stakeholder Management:
  • Act as the point of contact for client escalations related to soft services.
  • Ensure service delivery meets or exceeds SLA/KPI targets.

Qualifications & Skills:

• Graduate in any discipline (Hotel/Facility Management preferred).
• 47 years of experience in facilities or hospitality management.
• Strong communication and interpersonal skills.
• Ability to manage teams and vendors effectively.
• Knowledge of safety hygiene and statutory compliance.

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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