Catering Sales Manager | Full-Time | MARCUS Performing Arts Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Catering Sales Manager has a primary duty of making sales and obtaining orders or contracts for venue. This position is responsible for generating managing and coordinating outside catering sales as well as initiating directing and implementing marketing functions in the Catering Department. The Sales Manager will independently manage and oversee all aspects of full group operations from reservation through contract negotiation and finalization to group reception and event catering.

The Catering Sales Manager maintains a consistently positive and professional relationship with internal and external clients. The Catering Sales Manager will handle sales and customer service issues including providing outstanding customer service; researching resolving and clarifying invoice questions; and providing knowledgeable and appropriate suggestions regarding menu selections. The Catering Sales Manager will facilitate the flow of information internally as well as communicate with all guests and vendors. Must be available to assist with general catering operations as needed.

This role pays an annual salary of $60000-$65000 and is bonus eligible

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays)

This position will remain open until October 24 2025.

A mission-based non-profit organizationlocatedin downtown Milwaukee the Marcus Performing Arts Center (MPAC) brings high-quality arts and cultural programming to Southeastern Wisconsin. Serving more than 200000 people annually MPAC brings a diverse range of celebrated performing arts to the region including:

• Tony Award-winning Broadway shows.
• Exceptional music dance and theatre events from artists in Milwaukee and around the world.
• Exciting community events & celebrations.
• Fun educational experiences for young audiences.
• Private events like weddings and meetings.

A fixture in Milwaukee for over 50 years MPAC is home to four major resident companies: Black Arts MKE First Stage The Florentine Opera and Milwaukee Ballet. MPAC is proud to be part of the Milwaukee Theater District as well as a dedicated War Memorial facility honoring those who bravely served our country. From our world-class performances to inspiring community events we hope your experience at the Marcus Performing Arts Center leaves you feeling transported and transformed.

• Build relationships by networking and prospecting with key decision markers establish and develop strong and effective relationships with influencers through the use of professional courteous and ethical interpersonal interaction.
• Coordinate and deliver effective sales presentations.
• Independently sources identifies and pursues outside networking opportunities through professional industry resources and community events or special events attended by prospects.
• Responsible for negotiating authoring and submitting finalized contracts and BEOs to Client and Internal Staff.
• Address or coordinate all Catering requirements and requests in a timely and helpful manner.
• Maintain accurate records for all Catering sales activities in conjunction.
• Communicate daily with Food & Beverage Manager culinary staff catering staff and Operations Staff about the needs of our guests and their expectations.
• Maintain an extensive client database for follow-up sales calls and contact (in person phone email mail etc.)
• Assist with follow-up of guests experience at the venue ensuring that all issues have been addressed.
• Assist in the planning and coordination of catered events as directed.
• Serves as primary group and convention contact once the contract is signed; approves any inventory or other changes responds to questions or concerns in a timely manner.
• Assists with oversight of accounts receivable in conjunction with assigned events.

• High School diploma or equivalent (G.E.D.) plus minimum 6 months related hospitality industry experience and/or training.
• 3 or more years in a sales role with verifiable sales success.
• Demonstrated proficiency and successful experience in catering sales generation contract negotiation and pricing event scheduling training catering banquets and menu development.
• Ability to work independently both on and off venue property with little supervision or oversight.
• Demonstrated proficiency in computer applications (Microsoft Office programs with an emphasis on creating word documents Excel spreadsheets email); working knowledge of POS systems.
• Ability to adhere to high standard of business etiquette professional verbal and written communication.
• Ability to consistently represent the Company in a professional positive and knowledgeable manner.
• Ability to adhere to highest standard of confidentiality and discretion.
• Demonstrated ability to produce detail-oriented accurate work.
• Ability to work a varied schedule which may include weekends and evenings as required to ensure outcome.
• Ability to travel to outside sales calls and/or events.
• Proven ability to make solid appropriate and independent decisions.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.