Date Opened: Friday August:00 AM

Close Date: Friday August:00 AM

Department: Aviation Department

Function Customer Service

Salary: $23.00 - $23.40 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The work of a Security Operations Agent involves monitoring security access points (vehicle gates doors etc.) conducting inspections and controlling vehicular and pedestrian access at Charlotte Douglas International Airport. Provide direction and information to the public in a tactful and courteous manner aligned with the airports Customer Service Philosophy. Act without direct supervision using independent judgment and discretion in accordance with departmental local state and federal rules regulations laws ordinances and standard operating procedures. This is an unarmed uniformed position.

THIS POSITION REQUIRES THAT YOU ARE AVAILABLE TO WORK ANY ASSIGNED SHIFT. IF ASSIGNED TO A 2ND OR 3RD SHIFT A 2.5% SHIFT DIFFERENTIAL WILL BE ADDED TO THE BASE HOURLY RATE.

ESSENTIAL DUTIES & RESPONSIBILITIES:
1. Interpret and adhere to Federal regulations procedures and instructions to ensure the safety of persons and security of airport property.
2. Staff security access points (doors vehicle gates etc) monitor activity and conduct inspections of persons property and vehicles ensuring that the entry of vehicles drivers and passengers meet airport security clearance requirements.
3. Maintain situational awareness and notify applicable resources to potential hazards.
4. Assess situations quickly objectively determine the proper course of action and act decisively using independent judgment within established rules regulations and procedures.
5. Communicate effectively; operate a variety of communications equipment; transmit and receive emergency and non-emergency information; maintain logs and records.
6. Respond to airport emergencies and incidents in accordance with the National Incident Management System (NIMS) Airport Emergency Plan Airport Security Plan and other plans policies procedures and regulations governing emergency response.
7. Provide security services during special details and events.
8. Prepare and maintain logs records and reports.
9. Aid the airlines tenants traveling public and other employees as needed.
10. Provide escorts to authorized visitors and contractors as necessary.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:
Knowledge of:
Thorough knowledge of 49 CFR Part 1542 Airport Security Program CLT Security Standards Security Operations Standard Operating Procedures TSA issued security directives national amendments and information circulars related to airport security or the ability to obtain such knowledge within 30 days of hire.

Knowledge of aviation radio procedures/phraseology and ability to navigate on airport non-movement areas and movement areas or can obtain such knowledge within 30 days of hire.

Knowledge of Microsoft applications (Word Outlook Excel PowerPoint Teams SharePoint One Drive etc.) WorkDay E-Builder and other computer-based applications or the ability to obtain such knowledge within 30 days.
Skill in:
Skills to communicate clearly and effectively verbally in person over telephone and two-way radio.

Skills to communicate clearly and effectively in writing.

Skills to effectively organize data and prioritize resources during routine and special operations.

Strong interpersonal skills and the ability to foster effective working relationships with numerous internal and external airport stakeholders.

Ability to:
Ability to work in an airport environment which includes the non-movement of the airfield.

Must demonstrate strong situational awareness and be able to work in a fast-paced airport operating environment.

Ability to recognize potential threats and respond quickly and calmly under emergency situations.

Ability to act without direct supervision using independent judgment and discretion in emergency situations in accordance with departmental policies procedures rules regulations laws and ordinances.

Ability to deal courteously and firmly with the traveling public airport employees/workers airport stakeholders and those seeking access to restricted areas.

Ability to work independently or as part of a team.

Ability to represent the airport in a professional positive manner and provide exceptional customer service to the traveling public tenants co-workers and others.

Ability to establish and maintain effective working relationships with co-workers other agencies tenants employees and the public representing CLT in a professional positive manner.

Ability to communicate clearly and effectively with diverse populations.

Ability to effectively communicate in writing complete paperwork and generate reports.

Ability to be clearly understood over radio and phone communications.

Ability to respond calmly and effectively in emergency and stressful situations. Must be able to assess situations quickly objectively and determine the proper course of action within established rules regulations and procedures.

Ability to operate complex computerized systems to include closed circuit television cameras access control identification management credentialing and badging security alarm event logging report writing and other systems in an airport operations environment. This includes the ability to utilize standard desktop/laptop computers mobile devices and common software functions.

Proficiency with Outlook and Word at time of hire and the ability to learn other software as the need arises.

Ability to operate complex technology systems used to inspect/screen persons property and vehicles.

MINIMUM QUALIFICATIONS:
High School diploma or equivalent.

PREFERRED QUALIFICATIONS:

High School graduation/GED plus one year experience preferably providing front-line service to customers.

Military some college and experience with physical security and access control functions a plus.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

This position requires a high level of physical ability including visual acuity hearing flexibility strength and the agility to carry out security duties.

Essential and marginal functions may require maintaining physical condition necessary for sitting standing climbing or walking extended periods of time.

Light to moderate lifting and carrying; some crouching stooping squatting crawling reaching pushing and pulling when performing tasks.

Must be able to perform inspections on foot and in a vehicle.

This position spends approximately 80% of the time walking and 10% driving. The remaining 10% may be spent standing bending twisting reaching kneeling/squatting running lifting pushing or carrying.

Must be able to walk up to three mile and drive up to 25 miles. Lift up to 25 lbs. for short distances (i.e. - 2 feet) push 35 lbs. 20 feet and carry 5 lbs. for 100 yards.

GENERAL INFORMATION:
May be exposed to chemicals fumes solvents machinery moving objects/vehicles dust slippery/uneven surfaces and excessive noise.

Must be able to operate various features of the terminal facility including elevators escalators lighting automatic doors CCTV access control identity verification equipment and security gates.

Work involves extensive public contact.

Works both inside and outside with exposure to inclement weather.

Must be able to work assigned shifts including holidays unscheduled overtime and report back to work during emergencies.

Shifts are assigned based on an approved bid process and seniority. No shift can be guaranteed.

Schedule subject to change and overtime.

This is an essential position and is subject to mandatory holdover and call-back during emergencies and irregular operations.

Valid drivers license required and the ability to qualify for and maintain a City driving permit.

Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude them from employment.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.