Client Relationship Manager
Client Relationship Manager
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Salary Not Disclosed
1 Vacancy
Job Description
GENERAL DESCRIPTION (Summary Scope Purpose)
The primary function of this position is to serve as support to assigned existing lenders for day-to-day needs.
About HUB:
HUB Financial Services stands out as an industry leader in effectively managing lending risk associated with loan-level collateral for financial institutions. Whether youre dealing withreal estate owned residential real estate commercial real estate auto watercraft RV powersport or equipment portfolios ouroutsourced insurance trackingblanket andimpairment programsare designed to address lending risk comprehensively.
Our commitment to tailoring solutions means we create a unique strategy for each client and portfolio.
Why Choose HUB
Throughout our network of more than 500 HUB offices in North America we offer a competitive exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB we believe in investing in the future of our employees and providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization focusing on expanding the industry knowledge of our insurance professionals to serve our valued clients better. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse challenging work environment with financial security and career satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Train/support all assigned lenders.
Provide daily support to assigned existing lenders.
Respond promptly and professionally to lender inquiries
Resolve service problems by clarifying the customers complaint determining the cause and offering solutions.
Client relationship management.
Manage all details associated with a new lender at go live.
Follow up with customers to ensure resolution and satisfaction.
Collaborate with other departments to ensure customer needs are met.
Escalate complex issues to appropriate internal teams when necessary.
The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences equalize peak work periods or otherwise to balance the workload.
MINIMUM KNOWLEDGE SKILLS AND ABILITIES:
Excellent judgment and discretion with lenders and staff.
Capacity to handle more than one task at a time.
Flexibility to handle new projects and tasks.
Eagerly promote the Miniter culture with our lenders and our staff.
Ability to handle existing and new tasks independently.
Outstanding follow-up skills enabling a timely response to lenders needs.
Strong organizational skills.
Keen attention to detail.
Outstanding written and oral communication skills.
Knowledge of Miniter Tracking System and insurance products and services preferred.
LICENSING OR CERTIFICATION REQUIREMENTS
None required
BENEFITS
HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL)
FSA available
Dental plans through BCBSIL
Vision insurance through VSP
Employer paid Short Term Disability
5 Weeks of Paid Parental Leave
Employer paid Life Insurance 2x your salary
401k -Company matching
10 paid Holidays
Floating Holidays and Personal days
Accrue Vacation and Sick time from day 1
Tuition Reimbursement
All full-time employees working 30 hours a week are eligible for benefits. Benefits are effective the first of the month following their first 30 days.
PHYSICAL DEMANDS
Work Location:
Remote opportunity
Schedule:
Monday-Friday 8:00am-5:00pm CT with an hour lunch.
Working Conditions:
Frequent use of computer monitors keyboard and mouse
Extended viewing of multiple screens for seven or more hours a day.
Extended periods of sitting.
YOU WILL NEED
A safe home office or quiet workspace with high speed and reliable internet connectivity
All duties and responsibilities outlined in this position are considered essential job functions and reasonable accommodations will be made to enable individuals with disabilities to perform them. The requirements listed represent the minimum knowledge skills and abilities necessary to perform the job proficiently. This description is not exhaustive and employees may be required to perform other job-related duties as assigned by their supervisor subject to reasonable accommodation.
To perform this job successfully the incumbent must meet the qualifications and perform each essential duty satisfactorily. These qualifications are considered without regard to race religion color sex national origin disability or any other characteristic protected by federal state or local law. If the position requires licensing or certification the incumbent must maintain compliance with all continuing education and other requirements.
Department Account Management & ServiceRequired Experience: 5-7 years of relevant experienceRequired Travel: NegligibleRequired Education: High school or equivalentHUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Required Experience:
Manager
Employment Type
Full-Time
