Law Firm- Mail Services Supervisor

IST Management is seeking a Law Firm- Office Services Manager to join the Miami team! The Law Firm-Office Services Manager is responsible for overseeing and providing Corporate Mail Copy/Print Hospitality and other administrative support services on-site in a legal environment. Ideal candidates have great customer relationship management skills are detail oriented have the ability to work well in a fast-paced environment possess prior supervisor/management experience and are ready to grow in their professional office services and facilities management career! Prior experience in a legal environment is required.

About Us

IST Management is a business process outsourcing company. We have over 1800 employees and have been in business for over 26 years with operations in over 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery services such as processing hosting court reporting collections/forensics managed review and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services.

Weve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nations Best & Brightest Companies to Work For as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nations Department of Defense and have committed to Hiring Our Heroes mission to hire 100000 active and former service members in 2021. IST Management has also been included in the INC 5000 list!

Benefits Include: Medical Dental Vision STD LTD Life 401k Paid Time Off Pet Insurance and Bonus Incentives

Hourly Compensation: $20.00-20.00

Schedule: Monday-Friday 8:30AM-5:30 with flexibility for overtime required.

Job Responsibilities:

• Supervision of on-site office services team and services provided
• Mailroom services- process scan sort and delivery of parcels and packages throughout firm to appropriate client personnel; shipping and receiving vendor relations
• Copy/print services- duplication and print projects upon client request utilization of various copiers and printers modification of files filing away documents with sensitivity to confidentiality; maintain equipment replenishsupplies as needed
• Hospitality services- conference room management reception maintaining common areas and kitchen clean and replenish supplies
• Ordering supplies; Updating employee lists
• Demonstrate flexibility in satisfying customer demands in a high volume production environment
• Maintain all logs and reporting documentation; attention to detail
• Adhere to all safety procedures; Perform other tasks as assigned

Qualifications:

• High school diploma or equivalent (GED); Pre-employment drug screening required
• Prior experience supervising or managing similar operations; Litigation Copying/scanning/mailing copier equipment experience
• Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred.
• Ability to communicate both verbally and written with customers and other employees; both one-on-one and during meetings
• Knowledge of supervisory techniques to manage motivate and train employees; ability to prepare reports and present information to customers
• Must have attention to detail and critically think through and resolve problems; Must have customer service skills and be able to maintain a consistent high level of service
• A valid drivers license and/or reliable transportation to and from work
• Lifting up to 55 pounds standing for long periods of time significant walking; Willingness to cross-train for other job functions

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment please let us know by informing our Talent Acquisition team at

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.